Director, Digital Product - Europe

Hybrid - London, England, United Kingdom

Aug 4, 2026

EU Digital is on mission totransforma
175+ yearoldloved brand intothenext-generation of financial services,serving customers in 30+ countriesdelightfulproducts.
We are looking fora Director, Digital Product EUto definethe product vision,set the strategy, anddriveexecutionat scale.

This is a high-impactleadershiprolethat hat balances long-term vision with hands-on execution:you’llshape the core remittance experience today while building new products that solve meaningful customer needs beyond remittances.
You’ll combine strong customer centricity, product vision, datarigourandclosecross-functional partnership to attract andretaincustomers.

Key Responsibilities

Set ambitious EU product strategy defining and owningtheroadmapforbest-in-class remittance product as wellasbeyond remittance vision(wallets, banking. Etc) aligned to customersgrowthand engagement.

Lead a team of product managers, analysts and designers raising the bar on product craft,data rigour,customercentricity, andambitiousproblemssolving.

You'll champion AI tooling within your own teamsto increase velocity and quality by accelerating research, prototyping, experimentation, and decision-making.

Drive new customers growth through better onboarding, funnel optimization, referrals, lifecycle engagement, and localized experiences across European corridors.

Improve retention with delightful products reducing friction and increasing clarity on our pricing merchandising,network and delivery times.

Build for high-band senders by shaping a differentiated proposition for larger transfers, including tailored verification journeys, premium features, loyalty, and support.

Lead cross-functional execution with engineering, design, marketing, compliance, risk, and global product teams.

Expand beyond remittances by diversifying into adjacent financial services that deepen customer relationships and lifetime value

What We Are Looking For

Strategic execution at scale: A rare combination of clear,high‑level vision and the discipline to deliver consistently across a complex,multi‑country scope. Willing to go deep into the details, remove friction, and drivehigh‑quality outcomes at pace.

Provenproductleadership: Significant experience in digital product management within fintech, cross-border payments, neo-banking, or high-growth consumer digital platforms.

Customer centricity: Abilityto translate insights into simple, trusted, high-performing digital experiences.

Growth and CRO Expertise: Strongexpertisein growth, CRO, onboarding, localization, experimentation, and funnel analytics

Exceptional Communication: The ability to influence cross-functional executives, navigate a highly matrixed global organization, and advocate passionately for the European customers.

#LI-Hybrid

Estimated Job Posting End Date:

08-07-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Western Union is a global leader in financial services, providing innovative solutions for sending, saving, and spending money across borders and currencies.

Company Western Union

Location Hybrid - London, England, United Kingdom