Regional Operations Director

The Regional Operations Director is accountable for the operational effectiveness of the EMEA region. Reporting to the Global Chief Transformation and Operations Officer, you'll translate the global operating model into practical, market‑specific execution — building the structure, governance and performance focus needed to strengthen operational control and support scalable growth.

You’ll lead a regional operations team, partner closely with regional and global leadership, and act as the key connector between regional execution and global capability. The role calls for a leader equally comfortable setting strategic direction and solving complex operational problems hands‑on — someone who turns data into action, builds high‑performing teams, and keeps commercial performance firmly in focus.

• Set clear priorities, accountabilities and ways of working for the EMEA Regional Operations function.
• Build the structure, rhythm and capability needed to improve client delivery, business performance and regional growth.
• Act as the senior operational partner to Regional Leadership on risks, performance, capacity and improvement priorities.

• Own the operational run model for EMEA clients — including cadence, governance, issue resolution and escalation management.
• Partner with Account Leadership to ensure delivery risks are visible, blockers are resolved quickly and client teams are set up to deliver effectively.
• Ensure regional clients are mobilised and supported through consistent operating standards and reliable delivery controls.

• Own the regional governance rhythm: forums, communications, decision‑making and performance reviews.
• Ensure decisions are made at the right level, escalations are routed effectively and regional context is represented in relevant global and regional forums.
• Drive clear actions, accountability and follow‑through across the function.

• Embed the global operating model across EMEA, ensuring standards, processes, tools and governance expectations are adopted consistently.
• Translate enterprise‑level standards into practical, market‑specific ways of working.

• Own the regional view of demand, supply, utilisation, resource mix and capacity gaps.
• Partner with Global Capacity Management, Account Teams, Delivery Leads and Offshore Operations to optimise deployment, resolve constraints and improve utilisation.
• Provide regional input into enterprise workforce planning and future capacity needs.

• Ensure regional client teams have the operational foundations needed to mobilise and deliver work effectively.
• Coordinate core business processes including client onboarding, time sheeting, billing readiness, interagency set‑ups, compliance and headcount approvals.
• Act as the regional operational point of coordination for enablement issues, working across Finance, HR, Technology and Implementation to unblock dependencies.

• Manage the operational levers that affect cost‑to‑serve across the region, including scope leakage, resource efficiency, rework and avoidable cost.
• Partner with Account Leadership and Finance to improve margin visibility and ensure practical actions are in place to protect profitable delivery.
• Oversee regional budget performance and present financial outcomes to regional and global stakeholders.

• Use performance data to identify risks, issues and improvement opportunities across…