Deputy Manager - Supported Living Services - Newham

Contract: Part time, contract, permanent

Hours: 30 hours per week

Salary: £33,585 per annum pro rata for part time

Location: Newham Supported Living Services, London.

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in Northeast London. Established by families seeking alternatives to institutional care, we've grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

Deputy Manager

We are looking for a proactive and passionate Deputy manager to join our dedicated team supporting adults with a range of needs, including learning disabilities, autism, mental health challenges, and complex support requirements. This role offers a unique opportunity to combine direct care responsibilities with service coordination and leadership duties. The role involves working across two services, one based in Beckton and the other in Forest Gate, supporting a total of six gentlemen.

Responsibilities include providing person-centred support, undertaking administrative duties, working a range of shifts, and completing sleep-in duties.

A Deputy Manager supports the Team Manager in the day-to-day running of the services, ensuring that people receive high-quality, person-centred care and support in a safe and positive environment.

• Support the Team Manager with the overall management of the service
• Provide leadership, guidance, and supervision to support staff
• Act as the manager in the absence of the Team Manager
• Promote a positive culture that values dignity, choice, independence, and inclusion

• Ensure support is delivered according to each person's needs, preferences, and goals
• Promote independence, choice, and community participation
• Review and monitor support plans and risk assessments regularly
• Ensure service users are involved in decisions about their care and support

• Ensure safeguarding procedures are followed and concerns are reported appropriately
• Promote the safety and wellbeing of the people we support
• Monitor health and safety practices, including medication management, fire safety, and risk management
• Investigate and report accidents, incidents, and near misses

• Participate in recruitment, induction, and training of staff
• Conduct supervisions, competency checks, and performance reviews
• Support staff development and identify training needs
• Monitor staff attendance and performance

• Ensure compliance with CQC regulations, company policies, and best practice standards
• Complete audits and quality checks
• Maintain accurate records and documentation
• Support inspections and implement action plans where required

• Oversee safe administration, storage, and recording of medication
• Conduct medication audits and address any discrepancies
• Ensure staff remain competent in medication administration

• Complete rota planning and staffing allocation
• Maintain service user and staff records
• Prepare reports and monitor service performance
• Liaise with multidisciplinary professionals, families, and external agencies

• Monitor service users' finances and carryout audits
• Manage petty cash and financial records in line with policy
• Ensure resources are used effectively and responsibly

• Good understanding of safeguarding and risk management in a care/support setting
• Knowledge of health and safety issues within…