Aftersales Manager

Salary:
Competitive with OTE: £70,700 with over achievement ability up to £82,700.

Contract:

Permanent - Full Time

Must Have: A minimum or 2 years’ experience in Aftersales / Service Manager roles is essential.

As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.

Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

• Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding.
• Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales.
• Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures.
• Monitor and manage parts stock levels, availability, and supplier relationships.
• Resolve customer queries and complaints in collaboration with other departments.
• Support team development through coaching, training planning, and recruitment.
• Oversee warranty claims, subcontracted work, service valeting, and driver activities.
• Approve goodwill gestures, discount, and manage local Aftersales promotions and marketing.
• Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience.

• Minimum 2 years’ experience in an Aftersales Manager or Service Manager role within the automotive industry.
• Outstanding leadership and people development skills.
• Excellent organisational and operational management abilities.
• A customer-focused mindset with a passion for delivering exceptional service.
• Commercial awareness and the ability to drive department performance.
• Confident communication and problem-solving skills.

• 25 days annual leave + Bank Holidays and your Birthday Off
• Long Service Awards / Colleague Recognition
• Enhanced Maternity / Paternity at qualifying service length
• Car Benefit Scheme after successful completion of a probation period
• Comprehensive training provided
• Company pension scheme
• Death in Service
• Access to high street discounts through Perk Box
• In-house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands.

Our foremost objective is to offer complete satisfaction to every one of our valued customers.