Senior Project Manager

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Senior Project Managers within the CDW Project Management team are responsible for delivering a quality and professional project delivery service to internal and external clients to support the winning of new business and the delivery of large, complex projects (and small programmes when appropriate) to CDW’s delivery standards. Responsible for ensuring that assigned projects or activities are executed and completed adhering to agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues.

• Billable utilisation 70% or above.
• Maintain 95% accuracy in monthly project cost and revenue forecasts compared to actuals.
• Ensure 100% of project budgets are reviewed and updated monthly, with RFC's being approved, as required.
• Achieve 100% invoicing of effort consumed before month end (unless Milestone billing, where this should be invoiced within 10 working days of MS completion, or month end, whichever is sooner).
• Deliver 100% of project status reports to stakeholders at the SoW agreed frequency (e.g., weekly, bi-weekly).
• Achieve 95% stakeholder satisfaction on communication effectiveness in post-project feedback surveys.
• Hold regular stakeholder meetings with 90%+ attendance rate across all reporting cycles.
• Maintain 100% completion of required project management documentation (Signed SOW, Project plan, RAID, Closure etc.) for all assigned projects before stage gates or key milestones, with approved documented exceptions, if required.
• Achieve a 90% positive rating in internal process compliance audits across all active projects across the year.
• Achieve an average NPS score of 7 in the Stakeholder satisfaction surveys on a quarterly basis.
• Increase the response rate to NPS surveys to at least 60% by building relationships, implementing follow‑up reminders and engagement strategies.
• Planning the project and actively managing its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate).
• Working with the Resource team to satisfy the project roles and schedule.
• Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements.
• Managing communications with project stakeholders (internally and externally), reporting the progress of the project at regular intervals.
• Managing Risks, Assumptions, Issues & Dependencies to a successful outcome.
• Managing the project scope, through effective change management throughout the project lifecycle, escalating to relevant parties for resolution as necessary.
• Financial control of all project work. Pro‑active management of project budgets, tracking of forecast, actuals for cost and revenue. Timely invoicing of completed effort.
• Engage with Account/Sales Managers & Directors and Consultants to support in the planning of the implementation and delivery of client projects and proposals.
• Ability to present business, technical and implementation solutions to internal and external clients (if required).
• Adhering to CDW’s delivery framework.
• The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by…