Store Manager Bond

We are seeking a highly skilled and results-driven Store Manager to lead our flagship New Bond Street boutique. Reporting directly to the Country Managing Director, this full-time role is responsible for driving commercial performance, delivering an exceptional client experience, and inspiring, developing, and leading a high-performing team.

The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client-centric philosophy, effectively managing both front- and back-of-house activities to foster team engagement and drive business success.

• Act as a Brand Ambassador
  , inspiring trust, commitment, and client-centric excellence, and leading by example.
• Drive team motivation and engagement through effective communication,
  sharing the strategy and vision of the brand, encouraging innovation and collecting best practices
  . Act as an agent of change.

• Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative),
  hold daily briefs to align the team and spend significant time on the shop floor.

• Foster the store team to craft personalized Client journeys, using CX measurement programs to coach the team
  , in partnership with LST and DSM, and to elevate the experience.
• Execute strategies to recruit new clients, host in-store events
  , leverage digital tools, and create strong local business relevance
  , nurturing store portfolio and enhancing relationships with VICs.

• Ensure smooth organization of the team (front, back, and CARE) and the resources and challenge the status quo to bring innovation.
• Coach, develop, and retain high-performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities. Cultivate inclusivity while managing and developing multicultural teams.
• Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent
  , creating clear career paths for team members.

• Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.
• Be responsible for the good maintenance, safe environment, and good functioning of the store
  .

• Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.

• Client-centric
• Client Relationship Development
• Networking
• Ownership
• Influence
• People Development
• Team Management
• Observational Skills
• Impact Driven
• Growth Mindset
• Brand Sensitivity
• Proactivity
• Resilience

• Business Development
• Retail Management
• Coaching
• Operational Excellence
• Compliance Management
• Knowledge of local market trends (competitors, luxury business, etc.)