Senior Manager, Technical Account Management - Global Partner Integrations

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. has been entertaining audiences for more than 90 years through the world’s most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We're always on the lookout for energetic, creative people to join our team.

We are hiring a Senior Manager, Technical Account Manager (TAM) to join our team. The Global Partner Integration Team, within the DTC Global Platform Team, owns and manages go‑to‑market partner integrations, including affiliate‑owned set‑top box (STB) integrations, for WBD. These integrations focus on back‑office systems, such as authentication, authorisation, shared identity, billing, and entitlement services, along with apps deployed on affiliate‑owned equipment (set‑top boxes, or STBs).

These integrations enable our partners to sell or bundle our services to their customers and allow those customers seamless access across our experiences.

This team works with external affiliates and partners throughout the lifecycle of their integrations, alongside internal Engineering, Distribution, Product, and other stakeholder teams, to not only efficiently launch these integrations, but to also ensure they remain effective throughout the lifetime of the partner relationship.

The ideal candidate has a track record of building high‑performance, stable, scalable systems that have been successfully shipped to customers in production. Your work and approach are exemplary: you drive best practices and set standards for your team. You are a key contributor to your organisation and the company's strategy relating to go‑to‑market partner relationships. You show good judgement, making trade‑offs between immediate and long‑term business needs.

You are a collaborative partner who makes stakeholders and team members more productive. You are recognised as a leader, mentor others, and have a proven track record of building strategic relationships with external partners.

Working with the affiliate from initial technical engagement through to launch is the primary responsibility of the Technical Account Manager (TAM). As the Senior Manager, you will lead a team of TAMs and Technical Program Managers (TPMs), whilst remaining hands‑on with the most complex and strategic partners at WBD.

• Lead, coach, and develop a team of experienced Technical Account Managers and Technical Program Managers, using a combination of performance metrics and team feedback to establish and refine the team's way of working.
• TAMs are the technical point of contact for partners we are integrating with, and are the voice of the partners to our internal teams.
• Build and maintain a healthy, high‑performing team culture — a mature, empathetic manager who can read team morale and act on it.
• Technically astute, with the ability to assess a partner's capability to perform an integration accurately.
• Bring highly tuned emotional intelligence to the role: listen well, and lead with empathy toward both your team and partners.
  Works…