Head of Operations

Location:

London (Hybrid)
Salary:
Competitive base salary + bonus scheme + equity
Reporting to:
Founder & CEO

Own and scale The Seam’s end-to-end operations, building the systems, team and infrastructure that enable profitable growth and international expansion.

The Seam is building the infrastructure for care & repair in fashion.

Through our platform, customers book repairs and alterations delivered by a distributed network of Makers across the UK. We partner with leading retailers including adidas, H&M Group and Primark to embed repair services directly into the customer journey — reducing returns, improving fit and extending the life of clothing.

Founded in London, The Seam is entering its next stage of growth and we are now looking for a Head of Operations to help scale the business.

This is a senior leadership role responsible for building the systems and processes that enable The Seam to scale.

You will oversee our operational infrastructure — including logistics, service delivery, Maker network performance and retail partner rollouts — combining strategic thinking with hands‑on execution.

Working closely with the Founder, you will build the operational backbone of the company and lead a small but growing operations team.

Operational Infrastructure

Own end-to-end service delivery across both D2C and retail partnerships

Improve operational efficiency, service quality and turnaround times

Build systems and processes that support national and international scale

Own and optimise The Seam’s logistics infrastructure

Improve logistics efficiency and turnaround times

Identify opportunities to enhance the customer journey while maintaining service quality

Monitor operational KPIs and use data to drive improvements

Identify opportunities to improve gross margins and reduce cost leakage

Roll out a planned new revenue stream

Lead and develop the operations team

Work cross-functionally with product and marketing

Contribute to overall company strategy and scaling plans

Within the first 12 months you will have:

Strengthened operational systems and processes

Improved service turnaround times and reliability

Increased operational efficiency and margins

Built scalable playbooks for launching in new markets

You are an experienced operator who enjoys building systems and improving complex services.

You are comfortable working in fast-moving startup environments and enjoy taking ownership of real problems.

You likely have:

6+ years experience in operations, logistics or marketplace businesses

Experience managing distributed or multi-location service networks

A track record of improving operational efficiency and unit economics

Strong organisational and problem‑solving skills

Comfort working with data and operational metrics

Marketplace or logistics platforms

Managing freelance or contractor networks

Early-stage or high-growth startup environments

You will play a key role in building the infrastructure behind a new category in fashion.

This role offers the opportunity to shape how modern care and repair services scale, working closely with the Founder to grow a mission‑driven business with national impact.

Bonus:
Performance-based scheme

Equity:
Stock option package