Director, Global Head of Proposals - Services

Job d:

Location:

London, England, United Kingdom Category:
Institutional Sales, Executive, Services Company:
Citi Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, and communication to Citi’s Services business.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The Global Head of Proposals is a director-level leadership role with full accountability for the strategy, quality, operational excellence, and future transformation of Citi Treasury & Trade Solutions (TTS) global proposals function. This individual will lead five regional cluster teams and manage a strategic third-party vendor relationship, collectively responsible for producing professional, high-impact proposals across all TTS service lines and client segments.

This is a role for a leader who can simultaneously deliver operational excellence today while boldly preparing the function — and the people within it — for an AI-enabled, rapidly evolving future. As Citi's solutions portfolio expands and client expectations grow more sophisticated, the proposals function must evolve in lockstep: faster, smarter, more personalised, and consistently of the highest standard.  The successful candidate will bring deep expertise in proposals and bid management, exceptional people leadership skills, a genuine passion for quality and client-centricity, and the vision and courage to drive meaningful transformation across a globally distributed team

What you’ll do:

Design and lead a structured solutions upskilling programme for all proposals professionals globally, covering the full breadth of TTS products and services including cash management, trade finance, liquidity solutions, payments, escrow, and digital treasury tools.

Partner with Product, Sales, and Subject Matter Experts to develop accessible, engaging learning content that translates complex product capabilities into clear, client-relevant value propositions.

Establish a regular cadence of solutions briefings, product deep-dives, and knowledge sessions — ensuring teams are continuously updated as Citi's solutions evolve and new capabilities are launched.

Develop a competency framework for proposals professionals that defines expected levels of solutions knowledge by role and seniority, with clear pathways for development and assessment.

Embed value-add thinking into the proposals process — training teams not just to describe what Citi offers, but to articulate why it matters to each specific client, connecting solutions to client pain points, strategic objectives, and measurable outcomes.

Retain a library of value-add narratives, case studies, and client impact stories that teams can draw upon to enrich proposals with evidence-based, differentiated content.

Measure and track solutions knowledge across the function, using assessments, peer reviews, and win/loss analysis to identify gaps and continuously improve the programme.

Responsibilities:

Define and execute the global proposals vision for Citi's Treasury & Trade Solutions business, setting the direction for five regional cluster teams to deliver high-impact, commercially compelling client proposals.

Lead and develop regional team leaders across all clusters, establishing a high-performance culture built on accountability, continuous learning, and measurable results.

Establish global standards, quality frameworks, and governance for proposal production — tracking win rates, turnaround times, and client feedback to drive continuous improvement.

Design and deliver a…