Project Officer

Permanent

Based in Feltham

40 hour week
- Mon
- Friday

£32,000 - £36,000 depending on experience

Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live.

• NJC Employer - Annual pay reviews and increases
• 23 days holiday allowance, plus bank holidays - an additional day per year for each completed years' service, up to five years
• Free gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth - CPD training, structured development, and leadership opportunities

As a Project Officer, you will provide a high quality, customer and quality focused service through assisting Project Supervisors across Building services department to ensure annual planned projects of capital and cyclical are completed on behalf of the London Borough of Hounslow and Lampton Homes

You will manage small scale construction projects from inception through to completion along with associated budgets on projects such small refurbishment projects, you will assist in planning, designing and scheduling kitchen and bathroom refurbishments, ensure accuracy of manufactures drawings and materials require.

You will have the confidence to build programmes of work for capital projects, having the ability to assist in the contractor tendering process and assisting with budget forecasting and monthly reporting.

• Effectively work with other members of the Projects Team and external supply chain partners, to ensure scopes of work and estimates are available to be submitted in support of the Lampton Services budget approval process.
• Ensure all projects are undertaken in accordance with Lampton Services, cost, time, quality expectations and seek to ensure performance which consistently meets Lampton Services' requirements.
• Assist with planning, coordinating and managing all works with due regard to Lampton Services' contractual obligations and administer such work in a spirit of mutual co-operation and trust.
• Ensure major projects and work programmes are well planned, and performance targets are known before the start of each project to enable measurement of contractor performance.
• Work with external supply chain partners to ensure scopes of work and estimates are available to be submitted in support of the Lampton Services budget approval process.
• Attend and assist with contractor progress meetings and record where necessary.

• To ensure that effective customer engagement is conducted for all work streams and to work alongside the Project Supervisors to ensure clear and accurate information is given first time to the customer.
• High level of stakeholder engagement and regular liaison with service provider and user groups, keeping record of issues identified and resolved; complete regular reviews of procedural documentation at set intervals and ad hoc.
• Assist in the review and amendment of Lampton Services planned work specifications to seek to continually improve efficiency and value and to enable the re-procurement of planned and cyclical maintenance services as may be reasonably required.
• Ensure accurate and timely completion of all paperwork/electronic updates including timesheets within agreed timescales.
• Engage with residents on design, quality, while managing customer expectations. Using feedback to ensure continual improvement and high levels of customer satisfaction.
• To display a high level of customer care when dealing with enquiries from tenants and leaseholders and contribute positively towards a high-quality customer focused service.
• To always ensure the safety of oneself and others by working within Health and Safety policy and procedures associated with repair and planned works.
• Ensure all works are undertaken to accord with Lampton Services statutory obligations including, but not limited to, the CDM Regulations 2015.
• Cultivate good inter-departmental working relationships to ensure smooth customer experience and take…