Regional Manager

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We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. Tapi are looking for an individual who is inspirational, a strong leader, motivational and enthusiastic to join the team and continue our growth and success. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business.

As a Regional Manager, you will play a key role in supporting our mission to be the UKs most trusted retailer, instilling trust in everything we do and bringing our Trust Framework to life through the way you lead your teams, support our customers and make decisions.

• Leadership & Management – create an enjoyable, motivating, engaging and great place to work for all.
• Lead Tapi teams across multiple stores.
• Champion Tapi’s Trust Framework, instilling trust in everything we do and ensuring our behaviours and decisions support our mission.
  * Recruit, train and develop team members to exceptional standards.
• Monitor colleague performance.
• Manage multiple fitting teams and rotas for maximum customer satisfaction.
• Manage employee data and timesheet submissions.
• Store Operations – ensure all stores provide outstanding experiences for customers, colleagues and contractors.
• Build strong relationships with local businesses.
• Oversee stock control, maintain store standards and ensure Health & Safety compliance.
• Sales & Customer Satisfaction – exceed store and regional sales targets.
• Maximise profit through margin and cost control.
• Manage customer leads, resolve complaints and ensure excellent communication throughout the sales process.

• 25% colleague discount
• Salary sacrifice pension
• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
• Employee Assistance Programme
• A day off for your birthday
• Cycle to work scheme

• People-focused, motivated and inspiring.
• A trusted leader who leads by example and builds trust with colleagues and customers
• Operational expertise.
• Analytical thinking and reporting.
• Strong communication skills.
  
  Effective time and travel management.
• Sales-driven and customer-focused.
• Strong judgement, with the ability to handle difficult conversations effectively.
• Tech-savvy, flexible and a strong Tapi brand ambassador.

Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution!

The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!

Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a

Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.

So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re…