Operations Manager

The Operations Manageris responsible for leading and managing warehouse and transport operations, ensuring the safe,efficient and cost-effective movement of goods whilst delivering exceptional service to customers.

The role provides leadership to Warehouse Supervisors, Transport Supervisors and operational teams, ensuring operational performance, colleague engagement,compliance and continuous improvementobjectivesare achieved.

Working closely with the senior leadership team, the Operations Manager drives operational excellence,maintains high standards of health and safety, and supports the delivery of the organisation's strategic objectives.

Operational Leadership

• Provide overall leadership and management of warehouse and transport operations.
• Directly manage Warehouse Supervisors and Transport Supervisors, ensuring clear objectives, performanceexpectationsand accountability.
• Monitor daily operational performance and ensure workloads are effectively planned and resourced.
• Conduct regular operational meetings with supervisors to review priorities,performance and service levels.
• Drive a culture of accountability,teamwork and continuous improvement throughout the operation.
• Support the implementation of operational projects and business improvement initiatives.
• Ensure customer requirements and service expectations are consistently achieved.

Warehouse Management

• Oversee all warehouse activities
• Ensure stock is accurately managed andmaintainedat all times.
• Take ownership of stock integrity and inventory accuracy.
• Lead stock investigations and implement corrective actions.
• Ensure warehouse processes are compliant,efficient and aligned with business objectives.
• Review warehouse performance andidentifyopportunities to improve productivity and service.

Transport Management

• Provide leadership and support to Transport Supervisors.
• Ensure transport operations are effectively planned and executed to meet customer delivery requirements.
• Monitor transport performance, drivercomplianceand fleet utilisation.
• Support driver performance management,coaching and development activities.
• Oversee transport compliance, vehiclecomplianceand operational standards.
• Support accident,collision and vehicle incident investigations.
• Ensure all transport operations comply with relevant legislation and company policies.

Health, Safety and Compliance

• Promote andmaintaina strong health and safety culture across all operational functions.
• Ensure safe systems of work are implemented and adhered to.
• Lead operational compliance activities relating to warehouse and transport operations.
• Manage and investigate accidents, incidents, near misses and safety concerns.
• Take ownership of incident reporting systems and follow-up actions.
• Conduct regular safety reviews and drive continuous improvement in operational safety.
• Ensure weekly fire alarm testing and other compliance activities are carried out in line with company requirements.

People Management

• Lead, motivate and develop supervisors and operational colleagues.
• Conduct regular one-to-one meetings, coachingsessionsand performance reviews.
• Support succession planning and employee development.
• Manage colleague performance issues fairly and consistently.
• Encourage employee engagement and promote positive working relationships.
• Ensure staffing levels are appropriately managed to support operational requirements.
• Authorise and manage operational overtime budgets in line with business requirements.

Commercial and Operational Performance

• Participate in weekly commercial stock meetings.
• Monitor operational KPIs, service levels and productivity metrics.
• Analyse operational performance and implement improvement plans where required.
• Support budget management and cost-control initiatives.
• Drive efficiencies…