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Customer Service Manager - Hybrid, Data-Driven Leader

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: LGBT Jobs
Full Time position
Listed on 2026-10-10
Job specializations:
  • Management
    Client Relationship Management
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management, Bilingual
Salary/Wage Range or Industry Benchmark: 55000 - 75000 GBP Yearly GBP 55000.00 75000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

British Business Bank is seeking a leader to head a multi-channel customer service team in a hybrid London setting. You will drive a high-quality, compliant service by leveraging customer insight and performance data to inform continuous improvement and the customer experience strategy.

You will oversee operational performance, service levels and quality, using MI to spot opportunities and coach staff, while collaborating across Start-Up Loans and the wider British Business Bank to evolve our

We would love to welcome a new Customer Service Manager
- Hybrid, Data-Driven Leader to our organisation in Greater London, England, United Kingdom.

This posting is for the Customer Service Manager
- Hybrid, Data-Driven Leader role at LGBT Jobs, based in Greater London, England, United Kingdom.

We are looking to fill the Customer Service Manager
- Hybrid, Data-Driven Leader position at LGBT Jobs in Greater London, England, United Kingdom.

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