Head of Contracts

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Reporting into the Account Director, the Head of Contracts will be responsible for leading the management, negotiation, and execution of service contracts and minor works projects. A key part of this role is the effective leadership and development of a team of contract managers, ensuring they have the tools, guidance, and assistance required to deliver high-quality contract management across the organisation.

This is a hybrid working role, with a requirement to be in the Pirin Court office 2-3 days per week.

This role is offered on a 12 Month Fixed Term Contract basis.

• Lead, mentor and develop a team of Contract Managers, driving high performance and continuous improvement.
• Take full ownership of contract financial performance, including budgets, forecasts and delivery of financial targets.
• Oversee the negotiation, administration and management of service contracts and minor works agreements.
• Ensure all contracts achieve agreed SLAs, KPIs and commercial objectives.
• Act as the senior escalation point for complex contractual issues, disputes and service performance concerns.
• Ensure compliance with legal, regulatory and company governance requirements, including health & safety and procurement standards.
• Build and maintain strong relationships with customers, suppliers and key internal stakeholders.
• Identify commercial risks and opportunities, driving contract performance, cost efficiency and operational excellence.

You are an experienced Contract Management leader with a strong commercial mindset, proven ability to manage high-value contracts, and a track record of delivering financial performance, compliance and operational excellence with proven experience in leading and managing a team of contract managers, ideally in a maintenance, facilities management, or minor works environment.

• Strong commercial acumen with the experience to drive value, efficiencies, and continuous improvement.
• High-level analytical and problem-solving abilities.
• Strong interpersonal and communication skills, with the experience to engage at all levels.
• Extensive experience in contract management.
• Experience in customer and stakeholder management, ensuring contracts deliver value and performance.
• Experience in customer and stakeholder management, ensuring contracts deliver value and performance.
• Deep understanding of compliance requirements, including health & safety, building regulations, and procurement law.

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

• Car Allowance
• Private Medical Cover
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive

Take Responsibility

Collaborate

Be Customer-focussed

Join us and help deliver critical infrastructure projects that make a real difference.

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