Business Unit MD; Client Services

We’re looking for a commercially driven Business Unit MD (Client Services) to lead and grow a high-performing client services division within a fast-growing, international professional services and outsourced services business focused on the hospitality sector.

This is not a traditional Finance Director role. In practice, we’re looking for someone who has run a business unit or client portfolio and is comfortable owning the commercial and operational performance of the entire division.

You’ll own the P&L, client relationships, pricing, scope, retention and growth, while leading the teams responsible for delivering a high-quality service across a portfolio of clients. You’ll work closely with founder and owner-operator clients, building trusted relationships and ensuring the team consistently delivers to deadline and to a high standard.

The role is highly people-led. You’ll be responsible for building and developing a strong delivery team, managing capacity, setting expectations and creating accountability
-rather than being the person reviewing the technical work yourself.

What we’re looking for

• Experience running a business unit, client portfolio or outsourced service operation, rather than simply leading an internal finance function
• Strong commercial ownership across pricing, scope, margin, recovery, retention and growth
• Proven ability to manage multiple client relationships and ensure consistent delivery against deadlines and quality standards
• Strong people leadership skills, with experience building teams, managing capacity and creating accountability
• Confident dealing directly with Founders, CEOs and owner-operators and building relationships based on trust and credibility
• A track record of growing and scaling a service-led business or division
• Hospitality, leisure or other high-volume, client-led service experience would be highly relevant
• Strong financial and commercial acumen; technical finance experience is an advantage rather than the primary focus
• ACA / ACCA / CIMA qualification would be advantageous, but the ability to run a business and lead clients is more important than the qualification

Candidate Profile

You’ll be commercially minded, hands-on and highly credible with clients. You’ll enjoy owning the numbers, winning and retaining business, solving problems and getting the best out of people.

If you’ve successfully run a client portfolio, business unit or outsourced service operation and are ready to take full ownership of a growing division, we’d like to hear from you.