Assistant Service Manager - HIV & Sexual Health

As an Assistant Service Manager within the Specialist Care Division
, you will support the operational management and delivery of high-quality, patient-centred services across 56 Dean Street and HIV/GUM services
. Reporting to the Deputy General Manager, you will work closely with Service Directors, clinicians, nursing teams and administrative staff to ensure services are efficient, effective and meet agreed performance, quality and patient experience standards.

The post holder will support the day-to-day running of services, oversee administrative and operational processes, and contribute to the achievement of key performance, productivity and quality targets. Working collaboratively with multidisciplinary teams, you will help improve patient pathways, maximise the effective use of resources and support the delivery of safe, responsive care.

You will lead and support service improvement projects, transformation initiatives and operational developments delegated by the Deputy General Manager or Service Directors. Using performance data, stakeholder engagement and continuous improvement methodologies, you will identify opportunities to enhance service delivery and patient outcomes.

The role also includes line management responsibilities for designated staff, ensuring effective supervision, performance management, appraisal completion and the development of training plans aligned with Directorate, Division and Trust objectives.

You will provide operational management support for 56 Dean Street and HIV/GUM services
, ensuring the delivery of high-quality, efficient services that meet agreed performance, productivity and quality standards. Reporting to the Deputy General Manager, you will monitor key targets, support mutual aid arrangements and contribute to service improvement projects across the Directorate.

Working closely with clinical, nursing and administrative teams, you will ensure administrative services effectively support patient pathways and organisational KPIs. You will promote excellent customer service, address operational issues and coordinate investigations into administrative complaints, implementing improvements in response to patient feedback.

The role includes supporting Junior Service Managers, developing administrative processes, maintaining effective team communications and contributing to business planning activities. You will assist with the implementation and review of operational policies and procedures, represent the service at meetings and communicate key developments to staff.

Working with Information and Clinical Coding teams, you will support improvements in data quality, reporting and information management, while keeping up to date with EPR and other Trust system developments to ensure services continue to meet patient and organisational needs.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England’s highest-performing and safest NHS trusts, providing services across Chelsea and Westminster Hospital, West Middlesex University Hospital and a network of community and specialist clinics across North West London.

Our 7,500 staff serve a diverse population of 1.5 million people, delivering a full range of acute, community and specialist services, including maternity, emergency care, paediatrics, HIV and sexual health services. Rated ‘Good’ by the Care Quality Commission, with ‘Outstanding’ ratings for leadership and use of resources, we are committed to delivering high-quality, patient-centred care.

We continue to invest in our services and facilities to support innovation, improve patient outcomes and enhance the experience of both patients and staff.

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community. Flexible working requests will be considered wherever service needs allow, and reasonable adjustments are available throughout the recruitment process for disabled applicants.

Please note that some roles may require working across multiple Trust sites and include weekend working. Successful applicants will be subject to the Trust’s standard pre-employment checks and probationary period. Early applications are encouraged, as vacancies may close once a sufficient number of applications has been received.

For further details / informal visits contact:
Name:
Jon Clark

Job title:

Deputy General Manager - HIV/GUM/Trans Plus Email address: