School Appeals Manager

The School Admissions and Pupil Services team is seeking to recruit a full-time Appeals Manager to lead and oversee all aspects of the School Appeals Service.

This is an excellent opportunity for an experienced professional to lead a vital service that supports children, families, schools, and academies across the local authority area.

We are looking for a highly motivated and organised individual ideally with experience and understanding of school admissions appeals, tribunal processes, or significant experience in a senior school leadership or management role. The successful candidate will lead a small Appeals Team, working collaboratively with schools, academies, and a range of partner agencies to ensure the effective delivery of a high-quality appeals service.

• Experience in managing and developing a School Appeals Team or a similar service, including leading, supporting, and developing staff through regular supervision, performance management, annual appraisals, and professional development activities.
• Knowledge and experience of preparing and presenting appeal or tribunal documentation, including drafting comprehensive appeal statements, liaising confidently with schools and other stakeholders to gather and analyse information, and presenting cases effectively.
• Experience of working within a legislative, regulatory, or policy framework, with the ability to interpret and apply legislation, guidance, and procedures appropriately and provide professional advice, support, and constructive challenge to schools and academies in accordance with national legislation, local authority policies, trust policies, and best practice.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships with a wide range of internal and external stakeholders.
• Experience of handling sensitive, complex, and confidential information, with a sound understanding of data protection requirements and information governance.
• Strong organisational skills, including the ability to prioritise workloads across the team, monitor performance, and report directly to the Service Manager.
• Experience of operational planning, including the annual scheduling and coordination of school admission appeal hearings.

In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a .

Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it's like to work for us and the benefits we offer, please refer to the following