Remediation POD - Project Manager

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• Scope & Planning – Facilitate scope alignment sessions with the customer, SI partner, and internal stakeholders to establish shared understanding of remediation scope
• Scope & Planning – Drive scope compression to out-of-the-box (OOTB) capabilities where appropriate to reduce delivery risk and accelerate timelines
• Delivery Oversight & Governance – Monitor progress against the account-specific remediation plan and provide regular status updates to the Account Activation & Remediation Lead
• Delivery Oversight & Governance – Serve as the primary voice of the POD in the daily Triage Standup and weekly Remediation Sync, reporting on POD health, milestone status, and blockers
• Delivery Oversight & Governance – Make escalation decisions within the engagement; surface risks before they become critical
• Go-Live & Handoff – Coordinate handoff documentation and structured transition of the stabilized account to BAU delivery teams or Customer Success
• Go-Live & Handoff – Ensure exit criteria are met before disengaging the POD
• Bench Activities – Support scoping and development of remediation plans for upcoming engagements; contribute to playbooks, scope templates, and POD deployment frameworks
• Bench Activities – Document lessons learned and case studies from completed engagements for AI-based delivery accelerators and the AFLS resource library
• Bench Activities – Participate in customer/SI partner interviews as part of quarterly health assessments and support account scoring against the assessment rubric

• Required 8+ years in delivery/program management or consulting, with direct experience running at-risk or remediation engagements
• Strong stakeholder and escalation management skills; comfort working directly with SI partners and customer executives
• Preferred PM/Agile certification (PMP, CSM, SAFe)
• Prior Salesforce or Life Sciences delivery experience

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.

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