Managing Director, Head Services Limited; SCSL

Standard Chartered Services Limited (hereafter referred to as ‘SCSL’) is a non-regulated entity which hosts Group Technology resources, manages Group Technology contracts, and owns Group Technology software, hardware, and work-in-progress assets. SCSL is incorporated in the United Kingdom with branches in Singapore and Hong Kong. SCSL consists of over 2,500 people across three markets (HK-154; SG-1349; UK-264), 1,200+ third party contracts with c.$0.8bn

run costs and c.$2.0bn annual investment portfolio (for technology). This role is paramount in ensuring strong overall governance, reporting, and ongoing commercial performance of SCSL.

The Head of SCSL key responsibilities include

• the day-to-day operations of SCSL
• delivery of the commercial targets for SCSL
• alignment to the strategic direction of the Group Head of Technology & Operations
• reporting to SCSL Board on performance and strategic outcomes
• alignment to Serv Co Strategy.
• Direct support to Global Head, T&O Risk & Governance
• Ownership of strategic governance forums for SCSL
• SCSL compliance with SC Group standards, policies and guidelines

• As part of the Technology & Operations (T&O) Risk & Governance Management Team and the SCSL Management team, create the SCSL strategy for the 3 to 5 year plan horizon which aligns’ to the overall Technology and Operations strategy and ensures the relevance of SCSL for future state SCB Group needs. Drive the delivery and the execution of strategic initiatives in line with the financial goals and review with the SCSL Board on a regular basis progress on the SCSL strategy.

As the accountable Senior Manager for the operation of the SCSL:

• Have an awareness and understanding of the wider business, economic and market environment in which the group operates.
• Influence the T&O delivery responses and solutions to critical business problems and ensure efficient delivery of the technology services
• Forge deep relationships with Technology and Operations teams to ensure understanding and alignment of T&O’s performance and delivery execution.
• Drive the development and adoption of common governance structures, frameworks, controls and protocols to be used by SCSL.
• Attend required forums and committee meetings

• Managing SCSL profitability and financial budget.
• Managing the running cost of SCSL within budget.
• Accuracy and integrity of the monthly financial process for intracompany charging
• Managing SCSL liquidity and efficient use of capital requirements
• Managing SCSL contribution to wider SC Group Corporate Planning
• Ensuring accounting treatment and reporting is in conformity with local regulations and Group policy.

As the accountable Executive for SCSL deliver

• Ensure the delivery of SCSL business performance
• Ensure all processes across SCSL comply with approved SC Group policies and procedures.
• Promote a culture of continuous process improvements and simplifications
• Ensure the integrity and compliance with SC Group Policies and Procedures for overall management of Third Party contracts
• Ensure resilience across SCSL operations
• Ensure compliance with SC Group Tax Transfer Pricing principles and Accounting treatment when pricing services
• Support the Country and Regional CEOs, alongside the Group Heads, COOs, and CIOs to cascade structured and disciplined operations processes from the SCSL to the countries.

• Champion and act as an enterprise leader and role model of the Group’s brand, values, and culture for SCSL
• Ensure compliance with SC Group People and Performance evaluation processes
• Ensure complete and…