Retail Town Manager

As Audley Travel celebrates 30 years of creating extraordinary journeys, we’re opening a brand-new chapter as we expand into UK Retail stores. We’d love you to be part of this exciting journey, helping shape this milestone retail experience from the very beginning.

For over 30 years, we’ve been crafting tailor-made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.

When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.

See more about life at Audley Travel!

As a Town Manager, you will be the commercial and operational leader of Audley Travel's two concession locations in Oxford Street and Sloane Square, with accountability for the overall performance of both sites, including sales, conversion, profitability, service standards, and team leadership.

You will lead and develop an Assistant Manager in each store and, through them, a team of Personal Travel Experts, building leaders who can run their store day to day. Splitting your time across both locations, you will also actively sell and support client demand. You will create a proactive, relationship-led sales culture, grow local market presence, and ensure a consistently premium client experience aligned to the Audley Way.

Key responsibilities include:

• Own the overall performance of both stores, including sales, conversion, profitability and service delivery
• Set clear targets for each location, regularly reviewing performance with the Assistant Managers in each store
• Drive a proactive sales culture that converts footfall and builds a strong future pipeline
• Actively sell holidays and support client demand across both locations as required

• Lead, recruit, coach and performance manage teams across both stores, working through the Assistant Managers
• Coach and develop Assistant Managers to successfully lead their store day to day, including when working from the other location
• Conduct regular 1-2-1s and performance reviews to support development
• Set clear objectives and development plans for Assistant Managers and team members
• Identify and nurture future talent, building succession pathways across both stores
• Create one team culture of engagement, collaboration and accountability, sharing best practice across locations

• Champion a client-first culture, ensuring exceptional service at every stage and embedding the Audley Way
• Ensure strong client ownership and seamless collaboration with Country Specialists
• Act as the escalation point for client issues across both stores and resolve effectively

• Grow local pipeline through marketing, events, partnerships and networking
• Build and maintain Audley's presence within the local community
• Drive repeat business and long-term client relationships

• Plan your time effectively across both stores, ensuring visible leadership and support in each location
• Ensure effective rota planning, coverage and operational standards across both stores
• Work closely with partner retail management teams and act as the senior Audley representative across both locations
• Share insights and feedback to support continuous improvement across the wider retail operation

• This role is based across two retail locations, with time split between both…