Business Operations Director

HSPG is a social impact real estate company.

Our mission is simple:
Building partnerships, creating homes, developing communities.

There is a critical shortage of affordable housing across the UK. We partner with Local Authorities and institutional investors to acquire and manage high-quality, demand-driven homes across multiple tenures.

Across our Living Sector platforms, we are on track to acquire 12,000 homes by 2030. These homes are grouped into portfolios, professionally managed by our team, and funded by long-term institutional capital. We deliver this through two specialist operating platforms:
Seahorse and PPHA.

Seahorse acquires, develops and manages homes for homeless residents across England through its Homeless Affordable Rent product, meeting urgent housing need with professionally managed, high-quality accommodation.

North Star: creating over 5,000 homes by 2029.

PPHA, the Group’s Registered Provider, partners with local authorities, house builders and investors to deliver Section 106 and grant-funded Affordable Rent and Shared Ownership homes, expanding supply and creating lasting social value.

North Star: creating homes for over 8,000 families or individuals by 2030.

Together, these platforms enable HSPG to meet housing need at scale, creating meaningful social impact for customers and residents, while delivering sustainable, long-term returns for our partners.

Platform: PPHA

Working arrangement:
We typically work 4 days in the office, 1 day from home.

Hours:

37.5 hours per week.

Start: ASAP

PPHA exists to be part of the solution to the biggest social crisis in the UK: housing. Your job is to make sure every operational decision from exchange to practical completion, and beyond (ongoing housing management) reflects that.

Your core mission is the customer. The families and individuals who live in PPHA homes need a landlord that delivers on its promises, a team that is genuinely professional, and a culture that puts their experience first. You are accountable for all of that.

You lead, develop and grow a best-in-class operations function. You encourage and influence your team in an inspiring, energetic, fast-paced, purposeful environment.

You own the full post-exchange lifecycle: where the transactions team ends, you begin. You drive delivery, lettings, sales and housing management, holding managing agents to a high standard and ensuring the handoff across every part of the business flywheel is seamless.

You are measured by what customers experience, what your team delivers, and how the business grows because of you.

• 25 holiday days per year;
• 4 ‘Me Days’ per year (take a Me Day – focus on you);
• Team social events and trips;
• Wellness allowance of £70 per month to be used for gym, classes, physio or other wellness costs;
• Private healthcare with Vitality;
• Mintago financial platform;
• Drive Electric salary sacrifice;
• Enhanced maternity, paternity and parental leave;
• Employee referral scheme: £2,000 towards a getaway of your choice

Experience leading operations within a comparable environment. Track record managing third-party managing agent relationships at a senior level.

• Customer experience: ensuring every PPHA customer is well-housed, well-supported and receiving an exceptional experience.
• Performance: holding every part of the operating chain to account, from internal delivery teams to managing agents and block managers.
• Continuity: the seamless handoff across the PPHA flywheel, from transactions through delivery, sales and operations, and into the finance and investment function, so nothing is lost between teams.
• AI-enabled systems: building a tech-forward, AI-enabled operational function that is efficient, scalable and…