Field Manager Job London area,Greater London England UK,Management

Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for an experienced Field Manager to join our expanding team working on our Openreach contract.

Responsibilities:

To effectively manage a communications installation team; providing first-line support to both technicians and customer base; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion
To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance - identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining
To ensure the delivery of cost effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner - in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy
Provide a customer focused, regionally aware unit concentrating on field excellence and industry obligation

Scope and Scale:

Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings
Responsible for ensuring all Health & Safety procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation
Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer
Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation / customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care

You will have the following qualifications and be able to prove experience and competence:

Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline
Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly Group Health & Safety policy
Previous management / leadership experience, with proven people management skills
Approachable, understanding and able to communicate at all levels in a concise and professional manner
A team player, with the ability to take risk and responsibility for individual and team actions
Able to understand industry direction, and meet targets associated with cost-efficiency, time scales and customer / client expectation
Must possess the ability to drive change, and a positive attitude in any circumstance
An enthusiastic, positive and proactive decision maker
12 months driving experience on a full UK driving

What's on offer for successful candidates?

Competitive PAYE Salary
28 days paid annual holiday
Personal Accident Insurance
Company Pension scheme
Cycle to work scheme
Excellent career progression opportunities