Head of General Aviation Account Managers

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference.

That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years.

Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

The role is responsible for leading the strategic direction, performance, budget and support of client relationships within the General Aviation (GA) team ultimately reporting to the General Aviation Exec on a monthly basis. This role combines senior leadership with hands‑on commercial oversight, driving client retention and service excellence. The candidate will lead the team of General Aviation account managers and act as a senior escalation point as may be required.

What you’ll do

• Lead, develop, and inspire a high‑performing team of General Aviation account managers
• Define team structure, territories/producers and performance objectives aligned with business goals
• Identify training requirements, put in place succession planning to build capability within the team and ensure continued client support.
• Establish a culture of accountability, service excellence, and client‑centricity
• Oversee a portfolio of key General Aviation accounts, acting as executive sponsor for strategic clients
• Focus on key relationships investing time and tailored resources to support the development of long-term partnerships with clients to drive retention
• Proactive, forward‑looking planning, strategic account management involving plans that map out the client’s requirements, anticipate their needs, and identify where you can add value ahead of time
• Ensure consistent, high‑quality delivery of products and services tailored to GA customer needs
• Champion improvements in client experience across all touchpoints
• Resolve escalated client issues and ensure rapid, effective resolution
• Align closely with head of technical, operations and service teams to ensure seamless execution
• Deliver accurate budget forecasting, pipeline visibility, and strategic reporting to senior leadership
• Leverage Client Relationship Management tools and data analytics to optimise team performance and decision‑making including: tracking each account manager’s pipeline, renewal timelines, client touchpoints, and account health across the whole team enabling visibility without needing every detail relayed manually.
• Renewal/retention rates and where slippage is happening
• Workload/capacity balance…