Senior Workplace Services Operations and Facilities Manager

Contract : 12 Month FTC (Maternity cover)

Working arrangement:
Hybrid but expectation to be in more frequent initially.

Location :
London

The FM and workplace teams work cohesively to provide the highest level of support to both our clients and internal stakeholders. Our strategy seeks to:

• Work closely and hand in hand with our business services colleagues to provide a firm-first mentality with the provision of exceptional support within the workplace.
• Work with our supply chain to ensure that we are leveraging the expertise and innovation available to us and ensure that the supply chain delivers first in class services and value for money to Clyde & Co.
• Adopt a proactive approach to the management to provide a workplace that enables our colleagues to excel.
• Prioritise the built environment to ensure we retain our market leading position in our areas of specialism.
• Position our most senior staff as advisors to the business, supported by expert execution teams.

The role holder will support the Head of Workplace Services and Legal Support in providing strategic leadership and operational oversight for Workplace Services and Facilities Management across the UK & ROI.

The role is responsible for leading the Workplace and Facilities Management teams to deliver a consistent, high-quality and customer-focused service across the firm's office portfolio. Working collaboratively with internal stakeholders and third‑party providers, the role will ensure the effective delivery of workplace, facilities and property‑related services that support the needs of colleagues, clients and the wider business.

The role will drive service excellence, operational effectiveness and continuous improvement across Workplace Services and Facilities Management, ensuring the function remains responsive to changing business needs and aligned to the firm's strategic objectives.

The role holder will lead on the delivery of workplace transformation initiatives, operational improvements and service enhancements, whilst maintaining a strong focus on colleague experience, supplier performance, sustainability objectives and cost management.

Collaboration and communication with all areas of the business are key to ensuring the continued development of the Workplace Services function and the delivery of exceptional service standards across the UK & ROI estate.

• Provide leadership and direction to the Workplace and Facilities Management teams, ensuring the delivery of a consistent, high-quality service aligned to the firm's values and business requirements.
• Lead, develop and coach Workplace and Facilities Managers, creating a culture of accountability, continuous improvement and service excellence.
• Maintain a high-performance culture across the function, addressing performance, development and succession planning requirements where appropriate.
• Enable managers to lead effectively through periods of change, driving innovation and the adoption of improved ways of working.
• Foster strong collaboration across Workplace Services, wider Business Services functions and office locations.

• Drive Workplace Services and Facilities Management operations, initiatives and colleague experiences across the UK & ROI estate.
• Review and evolve Workplace and Facilities operations in line with changing business needs, workplace strategies and organisational priorities.
• Oversee the provision of all hard and soft FM services including cleaning, catering, Front of House, switchboard, security, print and post, and the maintenance of mechanical and electrical assets.
• Establish, monitor and continuously review KPIs, SLAs…