Registered Service Manager

Service Manager / Registered Service Manager Designate – Supported Accommodation (16–17)

Location:

Lancashire, initially covering Nelson and Burnley
Salary: £32,000 per annum, with potential progression up to £45,000 as the service expands

Contract:

Full-time, permanent

Work location:

In person, with travel between PYS properties
Benefits:
Workplace pension, professional development opportunities, casual dress and free on-site parking
About Pennine Youth Support
Pennine Youth Support Ltd is an Ofsted-registered provider of supported accommodation for young people aged 16 and 17.

We provide safe, relationship-led support that helps young people develop confidence, independence and the practical skills required for adulthood.

PYS is a growing provider with one operational property and a second property currently being mobilised. We have clear plans for responsible expansion across Lancashire while maintaining strong safeguarding, quality and compliance standards.

The Opportunity

We are looking for an experienced Deputy Manager, Service Manager or Registered Service Manager who wants to play a key role in developing a high-quality supported accommodation service.
This is a hands-on management opportunity that would particularly suit an experienced Deputy Manager or Service Manager who is ready to progress into their first Ofsted-registered management role.
The successful candidate will lead the day-to-day operation of the service, support and develop staff, maintain strong safeguarding and compliance standards and help mobilise additional PYS properties.
PYS will support the successful candidate through the process of applying to Ofsted to become the Registered Service Manager for the service. Appointment to the registered role will be subject to Ofsted approval and continuing suitability.

Key Responsibilities

Lead the safe and effective day-to-day management of the supported accommodation service
Ensure compliance with the Supported Accommodation (England) Regulations 2023, the Supported Accommodation Quality Standards and Ofsted requirements
Promote strong safeguarding practice and ensure the welfare of young people remains the overriding priority
Lead, supervise, coach and develop support staff
Ensure staff receive effective induction, supervision, appraisal and training
Oversee support plans, placement plans, risk assessments, safety plans and case recording
Maintain effective quality-assurance, auditing and service-improvement systems
Ensure the service remains prepared for Ofsted inspection
Support referrals, placement matching, impact assessments and admission planning
Build effective relationships with local authorities, social workers, commissioners and partner agencies
Respond appropriately to safeguarding concerns, complaints, incidents and regulatory notifications
Support the mobilisation and opening of additional PYS properties
Maintain a visible management presence across the service and provide practical leadership when required
About You

You will be a confident, organised and values-led manager with a genuine commitment to improving outcomes for young people.

You must have:
At least two years' experience, gained within the last five years, in a position relevant to the residential support of children or adults
Demonstrable experience supporting children or young people in supported accommodation, residential childcare, leaving-care services or a similar setting
Experience supervising, leading or managing staff
Strong safeguarding, risk-management and support-planning knowledge
An understanding of the Supported Accommodation (England) Regulations 2023 and Ofsted expectations
The ability to lead a service, make sound decisions and challenge poor practice
Strong written communication, record-keeping and…