Assistant Facilities Operations Manager

Involves managing multiple Soft FM services across Clerkenwell and Moorgate campuses.

Leads high-performing teams and drives operational excellence.

Requires experience in Facilities Management, contract and supplier management.

Position offers sector-leading salary, pension scheme, and staff training and development.

Are you a dynamic Facilities Management professional who thrives in a fast-paced environment, loves leading high-performing teams, and takes pride in delivering exceptional service?

At City St George's, University of London, we're looking for an ambitious and customer-focused Assistant Facilities Operations Manager to help shape the daily experience of thousands of students, staff, visitors and partners across our vibrant Clerkenwell and Moorgate campuses.

This is not a traditional FM role.

This is an opportunity to become a visible operational leader at the heart of a world-class university, influencing the quality, effectiveness and continuous improvement of facilities services that support teaching, learning, research and innovation every single day.

If you're passionate about people, service excellence, operational performance and creating outstanding environments, we'd love to hear from you.

As Assistant Facilities Operations Manager, you will play a pivotal role in delivering high-quality, customer-focused Facilities Management services across multiple campus locations.

Working within our Estates, Environment and Facilities team, you'll provide operational leadership across a diverse range of Soft FM services under:

• Front of House and Reception Services
• Portering and Site Services
• Cleaning and Environmental Services
• Waste Management
• Grounds Maintenance
• Catering Services
• Contractor and Supplier Management
• Campus Operations and Events Support

You will lead teams, manage key service contracts, engage directly with senior stakeholders and drive operational excellence, ensuring our campuses remain safe, welcoming, compliant and fit for the future.

As a key member of the management team, you'll deputise for the Facilities Operations Manager when required and participate in a Duty Manager rota, making critical operational decisions that keep the University running smoothly.

You'll inspire, coach and develop Facilities staff to consistently deliver exceptional standards of service while creating a culture of accountability, collaboration and continuous improvement.

You'll oversee day-to-day facilities operations, monitor service delivery, conduct inspections and audits, and ensure services consistently exceed expectations.

You'll be the trusted point of contact for stakeholders across academic and professional services departments, developing strong partnerships and proactively responding to operational needs.

You'll hold suppliers accountable for performance, manage KPIs and SLAs, lead review meetings and identify opportunities to improve quality, efficiency and value for money.

You'll continuously seek out opportunities to improve services, introduce innovation, streamline processes and enhance the campus experience.

You'll champion health, safety and regulatory compliance, ensuring the highest standards are maintained across all facilities operations.

• Is a confident and visible leader who inspires trust and motivates others
• Has a passion for delivering exceptional customer service and creating first-class user experiences
• Leads by example and holds themselves and others to high standards
• Thrives in a fast-moving operational environment
• Is self-motivated, resilient and highly organised
• Builds strong relationships quickly and communicates effectively with people at all levels
• Has outstanding stakeholder engagement and influencing skills
• Can balance strategic thinking with hands-on operational delivery
• Uses initiative, sound judgement and calm decision-making under pressure
• Is commercially aware and understands how to deliver value for money
• Has experience managing contracts, suppliers, budgets and performance
• Is passionate about developing people and building high-performing teams
• Embraces innovation, continuous improvement and new ways of working

• Experience managing…