Local Service Manager - Tier 1

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Department:
Health and Social Care (Qualified and Non-Qualifie

Operation:
Sanctuary Supported Living

Closing Date: .

Requisition: 230266

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Local Service Manager - Mental Health Supported Living Services

Park Lodge, 251 Victoria Park Road, London E9 7BQ

Contracted 37.5 hours per week

Lead with purpose, inspire independence

We’re proud to be recognised as the
2025 Housing with Care Employer of the Year
– and we’re excited to welcome a new Local Service Manager to our vibrant disability service at Park Lodge, 251 Victoria Park Road, London E9 7BQ
.

You’ll be part of a compassionate, community-focused team supporting people with Mental Health, that puts people first – every single day.#Be Your Best  is more than a hashtag
– it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

We are excited to be launching a new supported living service for individuals with mental health needs and are looking for a passionate and experienced manager to lead and shape this service from the outset.

As the Local Service Manager, you will be responsible for the overall management and development of the service, ensuring high-quality, person-centred support that promotes independence, recovery, and wellbeing. You will lead a team of support staff, maintain compliance with regulatory standards, and build strong relationships with stakeholders.

• Provide strong, values-led leadership to the service team
• Ensure delivery of safe, effective, and person-centred support
• Oversee support planning, risk management, and service user outcomes
• Maintain compliance with relevant legislation
• Manage staffing, recruitment, training, and performance
• Work collaboratively with healthcare professionals, families, and external partners

About you:

We are looking for an enthusiastic and driven individual who is committed to delivering high-quality mental health support.

• Minimum of 12 months’ experience in managing Housing & Mental Health
• Excellent understanding of acute mental health conditions and recovery-focused approaches
• Strong leadership, organisational, and communication skills
• Ability to manage teams and drive service quality
• Knowledge of safeguarding, risk management, and regulatory requirements

Qualification or background as a Mental Health Practitioner (e.g. RMN, Social Worker, OT)

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• Opportunity to shape a brand-new service
• Supportive senior leadership and development opportunities
• Competitive salary and benefits package
• Ongoing training and professional development
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major…