Delivery Director

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Pearls is a global, purpose-drivenAI-Native digital engineering partner helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital technology partner, 10

Pearls helps businesses create future-proof, transformative digital products that leverage emerging technologies. 10

Pearls' clients include Global 2000 enterprises, high growth mid-size businesses, and some of the most exciting start-ups from industries like healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, 10

Pearls hasproductengineering and softwaredevelopmentcenters in North America, Latin America, Europe, and South Asia. To learn more, visit

The Delivery Director, UK & Europe is a senior, customer-adjacent leadership role responsible for the successful delivery of complex software programmes for 10

Pearls customers across the UK and Europe. Based in London, the role works closely with customers, commercial leaders and global delivery teams to turn commitments into high-quality, predictable outcomes. The Delivery Director combines programme management, stakeholder leadership, commercial judgement and technical understanding, and acts as a senior escalation point for delivery risks, incidents and customer concerns.

• Own the successful delivery, operational health and commercial performance of a portfolio of UK and European customer engagements.
• Lead complex software programmes across multiple work streams, technologies, teams and locations, ensuring clear accountability for scope, milestones, quality, budget and outcomes.
• Build and maintain trusted relationships with executive sponsors, product leaders, technology stakeholders and other senior customer contacts.
• Provide clear, concise and credible programme communication, including visibility of progress, risks, dependencies, decisions, financials and required actions.
• Lead steering committees, programme reviews and difficult delivery conversations with clarity, confidence and sound judgement.
• Establish proportionate programme governance, delivery plans, operating rhythms, reporting and controls appropriate to each customer and engagement.
• Drive delivery predictability using appropriate agile, hybrid or scaled delivery methods, while balancing speed, quality, technical debt and customer expectations.
• Work closely with offshore and nearshore engineering, product, design, data, quality and Dev Ops teams to maintain alignment and remove delivery blockers.
• Create effective ways of working across time zones, ensuring global teams have the context, decisions, access and ownership required to deliver successfully.
• Lead the resolution of major programme issues, customer escalations and customer-impacting incidents, bringing together the appropriate technical and business stakeholders.
• Establish clear incident leadership, communications, recovery plans and decision-making, followed by root-cause analysis and sustainable corrective actions.
• Identify and manage programme risks, dependencies and delivery constraints early, escalating at the appropriate level and protecting customer confidence.
• Work with sales, account and solution teams to ensure proposals, statements of work and delivery commitments are realistic, well structured and commercially sound.
• Monitor programme financial performance, including budgets, margins, utilisation, resourcing and the commercial impact of scope changes.
• Identify opportunities to deepen customer relationships and expand 10
  
  Pearls’ impact through additional services, capabilities and follow-on programmes.
• Support, coach and develop Delivery Managers, Programme Managers, Project Managers and Engagement Leads.
• Promote a culture of customer focus, accountability, collaboration, continuous improvement and delivery excellence.
• Champion modern software delivery practices, including automation, Dev Ops and responsible use of AI-enabled tools where these improve delivery performance and customer outcomes.

• 10+ years of experience in software delivery, programme management, engineering, product or technology consulting roles, including significant senior leadership responsibility.
• Proven experience leading complex, customer-facing software programmes across multiple teams, work streams and geographies.
• Strong programme management capability, including planning, governance, risk and dependency management, change control, financial oversight and delivery reporting.
• Excellent written and…