Senior Housing Officer- Estates

Job profile for Senior Housing Officer
- Estates

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes.

Acareer with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Councilis proud toprovideasupportive, friendly,diverse and flexible working environment in which our employees can thrive. Wehave a team of enthusiastic employees,delivering services they are passionate about.

The Role& Responsibilities:

Dover District Council are committed to delivering an excellent customer focused, housing management service. To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who shares our commitment to delivering excellence across the housing sector. You can help make the difference.

You will be expected to oversee and coordinate the workload of a specialist team of Estates Officers on a day-to-day basis. To line manage and monitor the performance of a neighbourhood team of officers providing a housing management service to a patch of properties. To provide day to day support and guidance to team members on Estates related matters, encouraging them to identify areas of non-compliance and make recommendations for change and improvement.

Ensuring that high quality, customer focused services are delivered at all times to our tenants,contractors and colleagues.

You will be expected to coach,develop and appraise staff withinyourteam and ensure they are equipped to deliver an excellent and efficient service that is continuously improving and highly responsive to internal and external customers’ needs.

Who We Are Looking For

• Experience of line management of staff within aHousing
  
  Service or other
  
  Housingfront line operation.

• Good understanding ofsocialhousing,tenancyand income recovery law

• Proficient in the use of IT systems including Microsoft Outlook, the use of the internet and internet based systems

• Excellent leadership qualities including the ability to motivate and coach staff

• Ability to prioritise tasks and manage workload by effective time management

• Excellent interpersonal skills with an ability to persuade and influence others

• Excellent organisational skills and ability to manage own workload

• Excellent IT skills including word, and excel

• Good negotiation skills

• Ability to work under pressure and to tight deadlines

• An ability to communicate clearly and effectively both in written and verbal form adapting style and approach to meet the needs of the target audience.

• Educated to GCSE level grade A-C or level 4-9 or equivalent qualification.
  
  Degreeswould be welcomed too.

• Demonstratable housing management andestate services experience.

• Housing Qualificationfrom the Chartered Institute of Housing,Level 3(Desirable)

What Can We Offer?

We canprovideafriendly and supportive environmentforyou toexcel in. We also offer several employee benefits, subject to eligibility criteria,such as:

• Benenden Healthcare Membership and Employee Assistance Program Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension Generous annual leave provision Discount scheme including reduced membership rates at the local leisure centre On-site parking Cycle2
  
  Work scheme Generous Salary Sacrifice Car Scheme

Due to the nature of the role you will have the ability to work flexibly, and will require a current full driving license effective in the UK and use of a motor vehicle for business use.

Due to the nature of this role the successful applicant willbe required to undertake a Standard DBS check as part of their pre-employment clearances.

The quality of your application will be considered as part of the recruitment process.

What Next?

Interview date to be confirmed.