Data Centre Engineer

Role

Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime.

You will be based at our Hoddesdon Data Centre (EN11) with travel to other UK sites as required.

This role comprises of several day-shifts which operate between the hours of 7:00am to 7:00pm Monday to Friday. The day-shifts are rostered on a rotational basis with each engineer working 37.5hrs/week. You will also be required to form part of an on-call rota, covering escalations outside of the above hours. On-call and overtime are claimed in addition to your base salary, in-line with company policy.

As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets.

You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites.

You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO
9001 and ISO
27001

Essential

Roles & Responsibilities

* Troubleshooting and repair of hardware faults and the installation of spares or components as required

* Provide hands and eyes services to all Claranet departments and external customers

* Installation and decommission of managed equipment within the Data Centres and external customer sites

* Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments

* Accepting and taking ownership of fault escalations from internal teams

* Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics

* Documentation of Data Centre equipment, service configuration and hardware solutions

* Carry out physical checks and audits as required by the business and its customers

* The management and control of Claranet assets

* Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities

* Update and maintain Claranet databases following all changes to equipment or assets

Position Specifications

Essential:

* At least 1-year prior experience working for an Internet/Data Centre service provider, managed services provider or large corporation supporting server hardware

* Full UK manual driving licence

* Experience installing and troubleshooting server hardware, components and firmware

* Experience installing and physically troubleshooting firewalls, switches and routers

* A demonstrable passion for delivering exceptional customer service

* Demonstrable problem-solving and troubleshooting skills

* Ability and drive to create and maintain up-to-date documentation

* Ability to follow complex instructions for unfamiliar tasks

* You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills

* Ability to work alone, under own initiative considering the safety of themselves and others at all times

* Ability to dynamically assess and reduce/mitigate risk to service and safety

Highly Desirable:

* Experience working within Data Centres, installing equipment in data racks and an appreciation of how power and cooling operates in such environments

* Copper and fibre cabling – types, installation, termination

Benefits

At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:

* Pension Scheme:
Employer-matched contributions to help you plan for the future.

* Comprehensive Healthcare…