Senior Marketing Operations Manager - Amazon

About Us

Shark Ninja is a global product design and technology company, with a diversified portfolio of 5‑star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains.

Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

The Amazon Marketing Team within Shark Ninja drives our products through Amazon platforms across Europe — from setup, content, optimisation, and creative positioning through to driving demand and awareness. We strive to deliver best‑in‑class content and a seamless customer journey that translates into high visibility, strong conversion, and long‑term brand growth.

We are seeking a senior, strategic, and collaborative marketing operations manager to own the operational excellence of our Amazon marketing ecosystem across EMEA. This role will be responsible for enabling high‑performing campaign execution, delivering customer‑first digital experiences, and driving scalable best practices across merchandising, creative development, demand generation and investment governance.

This role will also lead and manage a dedicated UX team of four, ensuring the Amazon customer journey is continuously optimised through exceptional design, digital shelf innovation, and experience excellence.

This is a highly cross‑functional senior role suited to someone who thrives at the intersection of data, creative effectiveness, operational rigor, budget ownership and people development.

In the role of Senior Marketing Operations Manager, you will be at the center of taking Shark Ninja’s Amazon marketing to the next level across on‑site and off‑site demand generation activations. Your remit will focus on building competitive advantage through customer engagement, merchandising strategy, performance insights, creative innovation, team leadership, and end‑to‑end marketing investment management.

• Lead, coach, and develop a UX team of four, ensuring delivery of high‑impact customer experience improvements across Amazon
• Set clear priorities, workflows, and performance expectations to support scalable execution across PDPs, Brand Stores, and campaign creative
• Partner with global and regional stakeholders to ensure UX design aligns with Amazon standards and delivers against commercial objectives
• Drive a culture of continuous improvement, experimentation, and customer‑first thinking across the UX and marketing operations functions

• Own Amazon EMEA retail merchandising, driving digital shelf excellence through optimised onsite experience, customer engagement, and conversion performance
• Oversee UX strategy across product detail pages, Brand Stores, and merchandising touchpoints
• Create a feedback loop to continuously monitor customer reviews and insights, utilising learnings to inform content updates and product enhancements
• Oversee the development of Amazon Brand Stores and implementation of new design concepts ensuring alignment with brand guidelines and enhanced customer experience
• Collaborate with Amazon vendor teams to manage and optimise marketing accrual investment, ensuring spend is tied to measurable customer and conversion impact

• Own and develop a UX roadmap for Amazon EMEA, defining the long‑term evolution of the customer journey across PDPs, Brand Stores, and merchandising touchpoints
• Build and ope rationalise a UX test‑and‑learn framework, ensuring continuous improvement through structured experimentation, learning agendas, and scalable best practices
• Partner closely with Analytics, Creative, Category and Media teams to identify high‑impact…