Communications Manager - Crisis Comms

Location: North London

Communications Manager - Crisis Comms
Housing Association | North London (Hybrid 2 days/week)
6-month contract | £290-£350/day (Umbrella)

We are looking for an experienced Communications Manager to lead both media handling and resident communications following the temporary relocation of several hundred households from estates due to building safety concerns.

Reporting to the Head of External Communications and embedded with operational and building safety teams, you will manage media interest, protect organisational reputation and deliver clear, empathetic and consistent communications for residents across multiple channels.

Key responsibilities

Act as day-to-day media lead on this issue, handling enquiries, statements and reactive press activity

Develop and deliver a proactive media and stakeholder communications plan

Support senior leaders with media briefings, Q&As and reputational advice

Deliver a multi-channel resident communications strategy for relocated households

Produce weekly resident updates and maintain clear, accurate FAQs

Monitor media coverage, resident sentiment and emerging risks

Plan and deliver engagement events and brief executives attending them

Create accessible communications across digital, print, social and video

Work closely with operational teams to ensure consistent messages internally and externally

About you

Proven experience in crisis communications and media relations

Strong track record handling sensitive housing, safety or public-interest issues would be a bonus but is not essential

Excellent judgement and ability to balance reputational risk with transparency

Skilled writer able to produce both press-ready and resident-focused content

Calm under pressure, proactive and highly collaborative

Strong commitment to inclusive, resident-centred communications

This is a high-impact role where your work will directly influence resident confidence, media narratives and organisational reputation during a complex and long-term incident.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy