Senior Content & Comms Manager - FTC

At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.

As we build on our success and continue to scale our growth and marketing efforts, the Content & Comms team is looking for a Senior Content & Comms Manager to join this exciting journey with us. In this role you will be responsible for driving content and comms strategy and creating best in class content for Moneybox customers across a range of campaigns and channels.

As someone who possesses high quality writing, creative and communication skills, you will also deliver seamless project management and have commercial thinking at the forefront of your decision-making. Reporting to the Head of Content & Communications, and working closely with cross-functional teams, you’ll be instrumental in building an engaging and personalised experience for our customers and in driving long-term commercial value for the business.

As a Senior Content & Comms Manager, your role will be responsible for but not limited to the following:

• Developing and driving content and comms strategy in line with business and commercial goals, ensuring alignment with wider Content & Comms team activity.
• Producing integrated content and comms plans, to engage with our customers across email, push notifications, in-app merchandisable spaces, blogs, video, website and more.
• Ideating, optimising and evaluating in-app content, using data and tools to inform decision-making, ensuring a personalised experience that leads to better customer outcomes.
• Ideating best in class content initiatives that engage and educate audiences.
• Working closely with cross-functional teams and building strong internal relationships, notably with the Product, CRM & Insights and Commercial teams.
• Being accountable for the performance and results of owned campaigns and content, thinking creatively about how to solve problems and deliver ongoing performance against company objectives.
• Developing a deep understanding of customer behaviour and how this influences our content and comms decisions.
• Integrate AI best practices to increase BAU efficiencies.
• Championing content and comms innovation and best practice with the team and wider business, coaching/managing more junior team members where relevant.
• Briefing internal and external designers and creators to develop relevant creative assets, working collaboratively to deliver high quality campaigns.
• Acting as a guardian for the Moneybox brand, ensuring tone, personality and style is consistent with our brand guidelines.

• Have a genuine interest in Moneybox and the services we offer. Excited about being part of a fast-growing company that’s on a mission to give everyone the means to get more out of life.
• A driven, committed person who’s looking to accelerate their career in a scale-up business.
• A skilled copywriter who likes a challenge, with meticulous attention to detail.
• A proactive self-starter with strong project management and organisational skills.
• A curious, creative and collaborative person who combines a bias for action with a willingness to learn and solve problems independently.
• A strategic thinker who is able to break down complex problems into actionable components.
• Collaborative team player who is able to take feedback on board.
• A great communicator who has a passion for their work and the people they work with.

• Minimum 7 years’ relevant experience (within financial services preferred).
• Proven track record in creating high quality and personalised content and customer comms to deliver commercial value for a business, as well as engage and educate a community.
• Excellent copywriting and creative skills.
• Strong organisational and project management skills with meticulous attention to detail.
• Proven experience…