Supporter Development Retention Manager, PROSPECTUS

Prospectus is thrilled to be working with our client to help them recruit for a Supporter Development Retention Manager to join their team. The charity provides life‑saving emergency relief and longer‑term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, they deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation.

This role is offered on a permanent, full‑time basis with a salary of £46,784.49 per annum and the postholder will be working in a hybrid model from their offices in London.

The Supporter Development Retention Manager is responsible for delivering the charity’s Retention and Stewardship Programme, overseeing these communications to warm donors (under £10k), focusing on building relationships with individual supporters and developing other warm audiences to increase their financial contribution and loyalty. You will manage the implementation and delivery of the full supporter journey for warm appeal donors, including welcome journeys and lapsed reactivation journeys.

They are looking for someone with demonstrable experience of working in the UK charity marketing sector, in a fundraising capacity, and/or direct marketing with responsibility for Retention/Stewardship products. You will have significant experience managing direct marketing mailings from concept, planning, design, print, production and postage.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you’ll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.