Loyalty & Retention Marketing Manager

About Us

At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time.

Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud‑based spend management solutions. Thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. We’re more than a software company; we’re a team of problem‑solvers, innovators, and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.

Our values guide how we work and grow together:

• Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us.
• Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution.
• Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best.

As a member of the Global Marketing team, the Loyalty & Retention Marketing Manager will develop a deep understanding of the Medius customer lifecycle and key customer personas in order to create innovative, high‑value marketing programs to help ensure Medius customers get the most value out of their Medius solution(s). The successful candidate has a passion for developing high‑impact, integrated marketing programs to drive customer loyalty and retention, is an expert at developing compelling customer content, and is an organized self‑starter who thrives in a dynamic, fast‑paced environment.

The right candidate will have a background in B2B cloud solutions – ideally with experience in AP Automation or Spend Management – and is an efficient multitasker and a great team player. This individual reports to the CMO and works closely with multiple teams across Medius including Digital Marketing, Marketing Technology, Field Marketing and the Customer Experience organization including Implementation and Customer Success.

• Develop a deep understanding of the Medius customer lifecycle including what key customer personas need and want post purchase.
• Create a global, integrated marketing plan that drives customer adoption and optimisation for key customer personas.
• Develop and execute high‑impact marketing programmes from concept development to campaign deployment, including managing agency relationships and budget.
• Develop case studies and feed sales reference processes as part of the loyalty programme.
• Track analytical campaign performance and report to measure and report on the results and ROI of all campaigns, effectively communicating to stakeholders in the business.
• Work with field marketing teams to understand unique market needs, drive programme execution and facilitate best‑practice sharing.
• Collaborate with the Digital Team to develop content for the customer centre and other customer content for Medius corporate websites and the qualified chatbot.
• Build relationships at all levels across Marketing and customer success teams.
• Provide input to marketing automation systems capabilities, data needs and related processes to improve agility and time to market of lifecycle campaigns.
• Serve as an internal evangelist for our customers.
• Be aware of and comply with all corporate policies.

• B.A. or B.S. in marketing, marketing…