CRM & Onsite Merchandising Specialist

About Today Tix Group:

Today Tix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands—including Today Tix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema—connects millions of customers with the best in live entertainment.

Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.

In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact – because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans – people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

We’re looking for a detail-oriented, analytically minded CRM & Onsite Merchandising Specialist to join our B2C Travel Network team, supporting  and

This role sits at the heart of how we communicate with and guide customers—through email, SMS, and onsite merchandising—helping audiences discover the right shows at the right moment. Working closely with our Senior Marketing Manager, you’ll play a key executional role in delivering day-to-day CRM campaigns and onsite updates, while developing the strategic understanding needed to optimise performance over time.

If you’re data-driven, organised, creatively curious, and keen to learn how CRM and merchandising drive real commercial impact, we’d love to hear from you.

Please note:

qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week.

The salary range for this role is £30,000 - £35,000 per year.

• Reliable campaign execution → Email, SMS, and onsite merchandising updates are delivered accurately, on time, and aligned to the marketing calendar.
• Data-informed decision making → Campaign performance is tracked, analysed, and used to inform future sends, merchandising choices, and testing ideas.
• Strong commercial support → CRM and onsite placements effectively highlight the right shows, offers, and content to drive engagement and conversion.
• Operational excellence → CRM tools, lists, templates, and calendars are kept organised, documented, and easy for the wider team to work with.
• Growing strategic contribution → Over time, you’re able to proactively suggest improvements to messaging, segmentation, timing, and onsite merchandising based on performance insights.

• Execute CRM campaigns across email and SMS, supporting promotional, lifecycle, and editorial communications across both brands.
• Support onsite merchandising, including updating featured shows, placements, and priority content across key site surfaces.
• Build, QA, and schedule campaigns, ensuring accuracy in copy, links, targeting, and tracking.
• Write and adapt clear, engaging, conversion-focused copy aligned to…