Head of Consumer Communications - Argos

Salary:
Competitive Plus Benefits

Location:

London Store Support Centre and Home, London, EC1M 6HA

Contract type:
Permanent
Business area:
Marketing
Closing date: 13 March 2026
Requisition :

We’d all like amazing work to do, and real work‑life balance. That’s waiting for you at Sainsbury’s. We’re one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens  move a lot faster than you’d think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability.

More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us.

Joining Argos as the Head of Consumer Communications means becoming a key player in a dynamic and innovative marketing team, leading the charge in shaping and delivering impactful consumer communications strategies for our brands - Argos and Habitat. With a focus on driving brand reputation, customer consideration, and love for our products, you will have the opportunity to make a significant impact through creative storytelling, strategic planning, and collaboration with various teams across the organisation.

As we embrace the evolving media landscape and strive for excellence in consumer engagement, you will be at the forefront of driving desirability, distinctiveness, and cultural relevance for our brands, all while fostering a culture of growth, collaboration, and continuous improvement.

What you’ll do

As the Head of Consumer Communications at Argos, you will lead and shape the consumer communications approach for Argos and Habitat within the marketing team. Your primary focus will be to devise and deliver a strategic consumer communications plan that supports the business strategy and strengthens brand reputation, ensuring alignment with commercial objectives. You will drive high‑quality media coverage and creative, insight‑driven campaigns that build desirability, distinctiveness, and cultural relevance for Argos, positioning it as the retailer of choice.

Additionally, you will champion an integrated approach to amplification across earned, influencer, social, and owned channels to position Argos as the primary answer in AI‑generated search results, ensuring the brand maintains distinctiveness and authority in the evolving landscape of AI‑driven search and discovery.

Who you are

As the Head of Consumer Communications at Argos, you are a strategic and innovative leader with extensive experience in consumer communications and PR within the retail industry. With a deep understanding of the evolving media landscape and digital trends, you excel in shaping and delivering high‑impact campaigns that drive brand visibility, reputation, and customer engagement. Your exceptional communication skills, strong analytical capabilities, and proven track record in managing complex relationships and senior stakeholders make you a key player in driving desirability, distinctiveness, and cultural relevance for the Argos brand.

• Significant senior‑level experience leading consumer communications and PR across complex, large‑scale organisations.
• Strong expertise across UK media (online, offline and emerging) and passion/curiosity for emerging AI/LLM‑driven channels
• Proven ability to deliver high‑impact, insight‑driven campaigns, manage agencies and handle large volumes of information under pressure.
• Excellent leadership capability — team development, collaboration, strategic thinking and budget management.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where…