Account Manager

Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction.

Reward’s Loyalty-tech platform is behind many award‑winning bank loyalty programmes seen today from brands such as Visa, Nat West Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay, Deliveroo and Amazon.

Their leading commerce media platform fuses purchase insights with loyalty‑tech, offering an unparalleled edge in digital advertising and performance marketing for retailers. Leveraging rich data and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long‑term customer lifetime value.

Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last 5 years, Reward has proudly given back more than $1billion in cashback rewards to consumers world‑wide.

Most recently, Reward’s rapid growth was recognised in The Independent’s E2ETech
100 list of fastest growing tech scale‑ups in the UK. Reward, in conjunction with partners Nat West Group, was also awarded the Industry Achievement Award 2023 at the prestigious Card and Payments Awards.

You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management.

Responsibilities include:

managing client relationships; delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects and presenting on retailer performance to clients across a range of retail sectors.

• Represent Reward’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs
• Build strong relationships with household brands and to deliver an exciting product;
  Card Linked Offers (CLO)
• Ability to use our data to tell a story, which our retailers love.
• Work with unique data from day-to-day card transactions, which makes us an expert in spotting industry trends
• Identify best practices to refine the company’s account management process
• Have a great understanding of the advertising, loyalty, performance marketing and digital media space
• Manage and maintain key accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients
• Strategise and present different types of campaigns we can run to hit clients main KPIs
• Identify upsell, and renewal opportunities with clients
• Work comfortably in a commercially targeted team
• Strong presentation and negotiation skills (comfortable to present to stakeholders and clients)

• 3+ years of account management experience, with a history of exceeding lead targets
• Strong communication skills via phone and email
• Proven creative problem‑solving approach and strong analytical skills
• Strong desire and ability to move up within a sales organization
• Proficiency with CRM software
• Solid understanding of the advertising, loyalty, performance marketing / digital media space
• A motivated self‑starter; problem solver, enjoys creating something new with the ability to seek out opportunities
• A convincing and influential communicator. Bright, quick thinking and self-confident.
• Tight organisational and time management skills
• Great business sense and the ability to work to budgets
• Great team player
• Energy and passion for the digital marketing space
• Sociable and trustworthy
• Excellent written and spoken English
• Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent)
• Flexible working options: we are operating a hybrid working model with 3 days a week from the office
• Pension:
  Hargreaves Lansdown – 6% matched contribution
• Generous family friendly cover
• Income protection
• Critical illness cover
• Life insurance cover
• Optical cover
• Yulife app for access to employee wellbeing and discounts
• Perks at Work, cashback/discount shopping site
• Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
• Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)