Internal Communications and Engagement Manager

Internal Communications and Engagement Manager

Permanent

Office/Home Hybrid Working

Do you want to define the communications strategy on a major infostructure project? Can you engage with others in multiple locations? Are you an experienced internal communications professional? Then join us to shape a sustainable and liveable world.

Create Solutions that will enable a better tomorrow

Tocreate and deliver an effective communications strategy, we are looking for an Internal Communications and Engagement Manager to join us. Working on a large infrastructure project, you’ll inform and engage with a dispersed workforce, in multiple office and non-office sites. In this role, you’ll be accountable for a programme of activity with the support of a direct report, and working collaboratively with colleagues in External Affairs, the People Team, and in the programme’s Delivery Partners.

• Create and update the Internal Communications and Engagement Strategy, in consultation with leadership to ensure it anticipates and reflects the programme’s goals and challenges.
• Manage the event and channel strategy. This includes a weekly Teams broadcast; a monthly hybrid staff briefing; email sharing of news and information; updating a news feed and information cascades to share sensitive and tailored information.
• Oversee a programme of regular and periodic events (online, in-person and hybrid) to share information and facilitate two-way engagement between programme leadership and workforce.
• Deliver two annual away days – a summer briefing, and a winter recognition event, ensuring they meet strategic objectives, client expectations, and delivered to budget.
• Oversee the distribution of communications through a range of channels to keep all employees informed of programme news, milestones, and activities.
• Take accountability for the quality of internal communications – acting as the gatekeeper between those who wish to communicate and those receiving them – systematically ensuring the required processes and checks are in place to ensure appropriateness, quality, tone of voice and branding.
• Be the strategic point of contact for internal stakeholders and offer advice and support delivery of workforce development and change management campaigns.
• Chair the internal communications and engagement steering group to facilitate knowledge-sharing and aligning of communications with key internal stakeholders and Delivery Partners.
• Manage a direct report on the Internal Communications and Engagement Assistant
• Oversee and initiate the commission of content through the in-house creative and digital teams.
• Manage the annual internal communications survey and seek feedback and implement improvements to internal communications and engagement in the programme.
• Oversee the delivery of the Reward and Recognition Scheme.
• Manage receipt and resourcing of ad hoc activities as required during the programme life cycle.

The first step to success in this role is that you are eager to collaborate with the people around you, whether they are colleagues, partners, or customers. Developing ties with others is something you do by acting respectfully and delivering on your promises. And you never get set in your ways but keep exploring new insights and ways to improve.

On top of that, you’ll have:

• Experience of working in a senior internal communications & engagement role delivering an ongoing programme of communications and engagement.
• Experience of creating and improving internal communications and engagement strategies, through to and including delivery of the strategy
• Experience reviewing and enhancing employee engagement levels by implementing a structured delivery plan
• Experience of obtaining employee feedback and analysing results
• Experience engaging with senior leaders to anticipate programme goals and challenges
• Previously built and managed relationships with colleagues across the workforce in an environment with frequent changes and competing priorities
• Hosting events and organising events/conferences
• Worked with IT applications such as intranet sites and other online…