Communications Operations Executive

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 5 million customers. There are some exciting projects coming up and we’ve got big growth plans.

Want to join us?

About the role

The Communications Operations Executive is an operational and generalist role supporting the delivery of Zilch’s internal and external communications in a highly visible, fast-moving fintech environment. This role helps ope rationalise Zilch’s corporate narrative, maintain core messaging, and ensure communications channels, processes, and assets run smoothly across media, partners, regulators, and employees.

Working closely with senior communications leaders and agency partners, this role bridges strategy into execution, managing digital channels, content workflows, calendars, and reporting that keep messaging clear, consistent, and aligned with business priorities.

This is a hands-on role for someone who is highly organised, digitally fluent, and keen to build broad experience in corporate communications, public affairs, and reputation management within a dynamic scale-up fintech environment.

What you'll do...

Communications operations & strategic support

• Maintain Corporate Communications integrated plans that align with Zilch’s commercial priorities and corporate narrative, ensuring materials, channels, and timelines are coordinated and up to date.
• Create and maintain core corporate messaging documents, Q&As, and background materials, working with senior in-house team members and agency partners to keep messaging current and consistent.
• Produce high-quality communications assets such as briefing documents, slide decks, summaries, and internal updates that help simplify complex topics into clear, usable information.
• Maintain stakeholder support materials (e.g., meeting prep docs, alignment notes, trackers) that reduce friction and help leaders and partners focus on strategic decisions rather than logistics.

Digital, social & content communications

• Manage Zilch’s Linked In presence and content calendar, ensuring key corporate news, milestones, and thought leadership are published, amplified, and engagement is monitored, with guidance from Communications management. Work towards agreed follower growth and engagement targets
• Maintain the corporate news section of the Zilch website, ensuring it is current and aligned with external announcements and social content.
• Help activate employees as brand ambassadors by sharing “Zilch in the news” updates and guidance that encourages disciplined, on-message social amplification.
• Support development of blog/editorial processes, including schedules, approvals, and evaluation of additional corporate content streams where appropriate.

Corporate communications, public affairs & events

• Create and maintain the Corporate Communications and Public Affairs annual calendar, supporting weekly reviews, horizon scanning, and follow-through with the team and agency.
• Maintain schedules for tier-one industry events, speaking opportunities, press moments, sponsor ships, and awards.
• Own the operational delivery of awards process end-to-end, from identifying opportunities to drafting submissions, coordinating executive participation, and amplifying outcomes across channels.
• Collaborate with Marketing, Partnerships, and other teams to ensure corporate communications is aligned to key campaigns, sponsor ships, and brand activations, supporting a unified external narrative.

Governance & reporting

• Manage corporate communications assets and processes to ensure documents, templates, and trackers are current, accessible, and appropriately controlled.
• Maintain media and influencer lists, and media subscription records, ensuring data is accurate and up to date.
• Support quarterly reporting by gathering…