Director, Marketing

Overview

Location:

Nine Elms, London - Full-time (5 days a week on-site)

About Zapp Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

• Marketing campaigns across every customer-facing touchpoint - OOH, Meta, CRM, social, influencer, partnerships, and experiential. If it has Zapp s name on it, you care about it.
• End-to-end brand campaign, working alongside our Creative Director - from strategy, brief, media planning, media buying, creatives, to signing off the assets - holding the standard from concept to launch.
• Brand perception and consumer insight - tracking how London sees Zapp, running research, and turning findings into sharper positioning and better campaigns.
• Influencer and partnership strategy - identifying the right collaborations with the brands, founders, and creators that our customers actually follow.
• Cross-functional integration - making sure brand thinking is embedded into CRM, paid, commercial, and product decisions, not siloed from them.
• A small, ambitious team - managing and developing the brand team with the same directness and high standards you apply to your own work.

• You are a Zapp customer. You understand the Sunday morning breakfast order to the post-gym restock.
• You have 6+ years of B2C brand marketing experience, ideally in a consumer brand or scaling startup where you owned real outcomes, not just work streams.
• You have strong creative judgment - you know what good looks like and you re not afraid to say when something isn t there yet.
• You are commercially wired. Brand investment has to earn its place and you know how to make the case and measure the return.
• You move fast, take ownership, and don t wait to be told what to do next. You raise the flag early and find the solution before the problem lands on someone else s desk.
• You are culturally plugged into London - the neighbourhoods, the brands, and the moments that matter to our discerning, taste-led customers.

• Competitive salary & equity
• Enjoy 25 days holiday per year (plus all bank holidays)
• Private Health Insurance
• Extended sick pay and maternity / paternity leave pay