Account Executive - Retail Media

About The Role

Operational backbone for UK Retail Media campaign delivery, driving post‑contract excellence, client satisfaction and seamless execution at Hello Fresh (UK).

• Manage post‑contract campaign operations:
  Own the end‑to‑end execution of live Retail Media campaigns from contract sign‑off through to delivery, post‑campaign reporting and client sign‑off. Ensure all campaigns meet agreed SLAs and are delivered on time and on brief.
• Coordinate cross‑functionally:
  Work closely with Distribution Centres (DCs), procurement, logistics and global Retail Media operations teams to brief, book and track physical and digital campaign assets.
• Handle inbound campaign requests:
  Work with the Senior Manager (Retail Media) to manage and respond to inbound campaign briefs from existing clients and agency partners, building direct ownership of accounts as you grow in the role.
• Maintain and develop client relationships:
  Support ongoing relationships with advertiser and agency accounts, ensuring satisfaction throughout the campaign lifecycle and positioning repeat business.
• Support reporting and insights:
  Compile and deliver post‑campaign reports, track performance against KPIs and identify operational improvements or trends to share with the wider RM team.
• Keep CRM up to date:
  Own the accuracy of campaign and client data within our CRM (Hub Spot), ensuring pipeline status, campaign milestones and client communications are consistently logged.
• Contribute to process improvement:
  Proactively flag bottlenecks and support the team in refining workflows to improve automation, efficiency, reduce errors and scale growth.

• Detail‑oriented and precise:
  You take pride in accurate execution and understand that operational errors directly impact the customer experience and client trust.
• Organised and proactive:
  You manage multiple moving pieces simultaneously, keep timelines on track and anticipate issues before they become problems.
• Client‑focused:
  You naturally build rapport with clients and agency contacts, keeping communication clear, timely and professional through the campaign lifecycle.
• A collaborative team player:
  Comfortable working across internal teams and external partners, you bring a collaborative mindset and a solutions‑first attitude.
• A clear communicator:
  You translate operational complexity into simple, actionable updates for clients, internal teams and senior stakeholders.
• Curious and eager to learn:
  You have a genuine interest in Retail Media and advertising, and are motivated to grow your knowledge as the industry evolves.
• Adaptable:
  You thrive in a dynamic environment where priorities shift and no two campaigns are exactly alike.

• Relevant experience (2+ years preferred) in campaign operations, ad operations, account management or a similar role, ideally within Retail Media, digital advertising, e‑commerce or a related industry.
• Strong organisational and project management skills:
  Demonstrated ability to manage multiple campaigns or work streams simultaneously without dropping the ball.
• Client‑facing experience:
  Comfortable managing day‑to‑day communication with brand or agency contacts and maintaining professionalism and responsiveness throughout.
• Analytical foundation:
  Comfortable working with data and eager to develop your ability to identify insights and compile client‑ready summaries.
• A bachelor’s degree in business, marketing, communications or a related field, or equivalent practical experience.

• Experience in e‑commerce (CPG/FMCG), Retail Media or digital advertising.
• Familiarity with the logistics of physical sampling, inserts or warehouse‑based campaign delivery.
• An understanding of the evolving Retail Media landscape in the UK market.
• CRM proficiency:
  Experience with tools such as Hub Spot or similar platforms to track pipeline, campaigns and client interactions.
• Experience contributing to cross‑team campaigns and an understanding of cross‑team project delivery.

• 70% off Hello Fresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Dog‑friendly office (London site only)
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

The Hello Fresh Farm, 60 Worship Street, EC2A 2EZ
, London

To be considered for this role, you’ll need to have the independent right to work in the UK. We are unfortunately unable to provide sponsorship at this time.