Retail Media Account Director

BRAND: Starcom |
Job Function: Client Management |
Location: London, United Kingdom |
Experience Level: Specialist |
Workplace Type: Hybrid

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward.

With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

We are hiring a Retail Media Account Director to lead one of L'Oréal's most important retail media partnerships. This role sits at the heart of how iconic beauty brands show up across retailer ecosystems - shaping strategy, guiding teams, and delivering measurable commercial growth. You'll work closely with senior L'Oréal stakeholders, retail partners, and specialist teams to turn insight into action and ambition into results.

If you enjoy combining strategic thinking with hands‑on leadership, this is a role where your impact will be seen and felt.

• Own the strategic direction of L'Oréal's retail media account, translating commercial goals into clear activation roadmaps.
• Lead and inspire a high‑performing team, creating clarity, momentum and space for development.
• Partner closely with senior client stakeholders to build trusted, long‑term relationships rooted in value and outcomes.
• Oversee the planning, delivery and optimisation of retail media campaigns across key platforms, including Amazon and retailer media networks.
• Use performance data and market insight to shape recommendations that drive growth and continuous improvement.
• Collaborate with specialists across media, data, tech and commerce to deliver connected, high‑quality solutions.
• Ensure financial rigour across the account, from forecasting and budget management to billing and reconciliation.

• Strong experience leading retail media or eCommerce accounts within an agency or in‑house environment.
• A strategic mindset, with the ability to balance long‑term vision and day‑to‑day delivery.
• Confidence working with retailer media platforms such as Amazon Advertising, Epsilon Retail Media or Criteo.
• A collaborative leadership style, with experience developing and supporting people at different stages of their careers.
• Clear, engaging communication skills - comfortable presenting to senior stakeholders and guiding teams.
• Commercial awareness, with experience managing budgets and driving return on investment.
• Curiosity and adaptability in a fast‑evolving commerce and retail media landscape.

Starcom offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like…