Senior Internal Communications Manager

• Lead high-impact internal communications that bring Civica's strategy, transformation programmes and priorities to life.
• Create compelling communication plans and campaigns that engage employees and drive understanding through change.
• Build trusted relationships with stakeholders at all levels, providing expert guidance and influencing effective communication outcomes.
• Oversee the delivery of engaging, high-quality content across multiple channels, ensuring consistency, clarity and impact.
• Coordinate communications activity across teams and priorities, keeping messaging aligned and audiences connected.
• Measure, analyse and optimise communications performance, using insights to continually improve engagement and effectiveness.

• Desirable – experience of working in a SaaS or Technology led business
• Proven experience delivering impactful internal communications and employee engagement campaigns within complex organisations.
• Strong background in transformation, change and business-wide communications programmes.
• Exceptional communication and storytelling skills, with the ability to turn complex information into engaging, audience-focused content.
• Skilled at building relationships and influencing stakeholders at all levels while managing multiple priorities.
• Highly organised and commercially minded, with the ability to balance strategic thinking and hands‑on execution.
• Collaborative coach and trusted advisor, confident supporting leaders, subject matter experts and colleagues to communicate effectively.

Demonstrates expertise in internal communications and employee engagement, with a strong focus on transformation and change management. Capable of creating compelling content and communication strategies that resonate with diverse audiences while measuring and optimizing performance.

• Internal Communications
• Employee Engagement Campaigns
• Change Management
• Stakeholder Relationship Building
• Content Creation

• Communication Plans
• Campaign Development
• Performance Measurement
• Content Strategy
• Analytical Skills

• Storytelling
• Influencing Skills
• Organizational Skills
• Collaboration
• Coaching

• SaaS
• Technology
• Transformation Programmes
• Complex Organisations
• Business-wide Communications