Senior Account Director

SENIOR ACCOUNT DIRECTOR

LONDON, UK

Hybrid Working - 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex for you - either Monday, Tuesday, or Friday.

A benchmarked salary between £63,000 to £68,000 based on your level within our progression framework.

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology.

Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work.

As Senior Account Director, you will lead teams to deliver industry-leading work by utilising your knowledge of social-first strategy and output and building in-depth relationships with your clients. You'll work across both retainers and project work, collaborating with all specialist roles.

Please note:

Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.

• Leading our account teams to deliver best-in-class social-first strategy, creative, media, and community strategy; ensuring the output helps us meet our strategic objectives.
• Leading the development of our senior client relationships and services strategy; using this insight to inform account direction.
• Leading the commercial management of your account scopes, ensuring all scopes of work are delivered and reporting on their performance.
• Supporting the development of the Client Services department through teaching, process iteration and reporting.

• You have 5+ years experience in a Client Services role in an agency setting.
• You're looking to own and drive the quality of the output on an account and have a good understanding of social-first delivery (strategy, creative, media and management).
• You have a good understanding of the principles of good project management and Client Services, and have helped to develop this in others.
• You have experience in the commercial running of account work.
• You have a proven track record of retaining, developing and ultimately growing accounts.
• You are passionate about improving client experience and love the relationship development needed to do this.
• Ideally, you've got experience working with global brands, even better in FMCG.

No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn't formed instantly, they're shaped through commitment, care, and perseverance. Grit isn’t about grind - it’s about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we’re proud of, created to the highest standard that makes a lasting impact.

• See Challenge as Opportunity – a clear attitude that sees challenge as an opportunity to learn and grow, not just optimism.
• Say It Simply – how we communicate: honest, clear, confident.
• Do What You Say – the crux of our reputation and longevity: trust is fully given and you keep it.
• Make Each Other Better – a culture of collaboration and commitment to development, taking responsibility to develop each other and ourselves.
• Consciously Contribute – bigger than all others, ensuring we grow right and commit to doing what’s just, not what’s easy or immediately self-serving.

Born Social is proud to be part of Croud. Together we are a global, full-service media, creative and data agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family or parental status. We don’t simply comply with the Equality Act; we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity and representation.

We've partnered with Day of Wrk to show you what daily life is like in some of our most popular job roles. Visit their site to see content from some of our team including Social Media Managers, Motion Designer, and Account Managers.