Marketing Operations Director

Marketing Operations Director

Marketing at Thomson Reuters is being rebuilt around AI — not as a bolt-on efficiency play, but to enhance and transform our ways of working. We're looking for a Marketing Operations Director for Corporates Europe who will embrace this, working in close collaboration with the global organisation to make sure AI is not simply as a tool to adopt, but as a capability to architect.

This isn't a traditional operations role. Yes, you'll bring rigour to process, budget and martech — the fundamentals matter. But the real mandate is bigger: to reimagine how a European marketing organisation runs, using AI agents to take on the work that used to take a team, freeing up Design, Content, Field Events and Activation to focus on the work only humans can do.

If you're energised by ambiguity, excited by AI, and want a role where you're building the operating model rather than inheriting one, this is it.

• Act as the driving force behind AI adoption across the Corporates Europe marketing organisation — not just implementing tools, but shaping how the team thinks, works and creates value with AI, in alignment with the global organization.
• Identify, pilot and scale AI solutions that take on execution‑heavy work — campaign builds, reporting, content production support, briefing and QA — so the team can focus on strategy, creativity and judgement.
• Map key marketing processes end‑to‑end — understanding exactly where the work happens today — as the essential foundation for identifying where AI can remove friction, cost and manual effort.
• Build the change management, training and governance model that gets the wider team using AI confidently and responsibly, in an increasingly sophisticated way.
• Represent Corporates Europe in Thomson Reuters' broader AI‑in‑marketing agenda, bringing back best practice and helping to push the organization’s thinking forward.

• Review, rationalise and optimise the martech stack supporting marketing operations — evaluating tools not just for functionality, but for how well they enable AI‑driven and agentic ways of working.
• Partner closely with the Corporates US marketing operations team to ensure strong platform alignment, shared standards and consistent data flows across regions — avoiding duplication and unlocking global scale where it makes sense.
• Build the business case for new capability, working with IT, procurement and vendors to bring new tools into the stack quickly and safely.

• Take ownership of the Corporates Europe marketing operations budget — planning allocations, tracking spend and reforecasting as priorities shift.
• Build robust ROI measurement across campaigns, channels and tools, bringing rigour and transparency to how marketing investment translates into pipeline and revenue impact.
• Use AI‑driven insight and reporting to give leadership a sharper, faster view of what's working — replacing static reporting with something closer to real‑time intelligence.

• Take line management responsibility for the Design and Content teams, setting direction, priorities and ways of working.
• Take on line management of Design, Conten and Campaign Activation
• Coach and develop the team through a period of real transformation — bringing people with you, building AI fluency and confidence at every level.

We're not looking for a caretaker. We're looking for someone who wants to build something new and is credible enough, curious enough and hands‑on enough to make it happen. You'll likely bring:

• A track record in marketing operations, marketing transformation or a related discipline, ideally within a complex, matrixed, international organization.
• Real, hands‑on experience with AI in a marketing context — you've used AI or automation tools yourself, not just read about them, and you can speak credibly about what's genuinely possible today versus hype.
• Proven ability to map and redesign processes, and to translate that understanding into practical automation and AI use cases.
• Strong martech expertise — platform selection, integration and optimization…