Insights Director

Location: Covent Garden, London (Hybrid – 3 days in the office)

Our client is an ambitious independent media agency that combines the agility of a challenger business with the backing of one of the UK's leading independent agency groups. They partner with a diverse portfolio of brands, using audience insight, research and media effectiveness to uncover new opportunities for growth.

• Join a growing Insight & Effectiveness team where your work will directly influence media strategy and business decisions.
• Lead high-profile research projects spanning audience insight, brand tracking, campaign effectiveness and measurement.
• Partner with planning, strategy and activation specialists to turn evidence into commercially impactful recommendations.
• Work with well-known brands across a broad range of sectors in a genuinely collaborative environment.
• Enjoy genuine autonomy, continuous learning and clear opportunities to develop your career.

• Design, manage and deliver qualitative and quantitative research projects from brief through to presentation.
• Translate complex data into engaging stories, strategic recommendations and actionable insights.
• Advise clients on audience understanding, media effectiveness and growth opportunities.
• Present findings confidently to senior stakeholders and support insight-led new business opportunities.
• Mentor junior team members while maintaining exceptional quality across all deliverables.

• Experience with in media research, audience insight or effectiveness, ideally within an agency environment.
• Strong understanding of how insight informs media strategy and business performance.
• Confident managing research projects, interpreting data and presenting recommendations.
• Comfortable using industry insight tools such as TGI, TouchPoints, You Gov Brand Index or similar.
• Curious, analytical and commercially minded, with excellent communication and relationship-building skills.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.