VodafoneThree - Marketing Engagement & Service Manager - SoHo, SME

Location:

London + Hybrid

Salary:
Excellent basic salary plus bonus and Vodafone benefits

Working hours:

Full time 37.5 hours per week – Monday to Friday

Duration: 12 months secondment

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

You should work with your line manager to understand what their expectations are for you, your specific role and your team.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

As the Marketing Engagement & Service Manager, you will shape and deliver customer engagement strategies for Small Business, Medium Business and Large Enterprise customers. Through targeted lifecycle communications, loyalty programmes and data-driven marketing, you will help maximise customer lifetime value, strengthen engagement, and enhance customer experience.

You will lead a team responsible for delivering high-quality marketing communications across multiple channels, including Email, SMS, MMS, App, Online and Direct Mail. You will also oversee the Very Me and SME Business Rewards programmes, using customer insight and performance data to continuously improve campaign effectiveness and customer outcomes.

• Lead and develop a high-performing team made up of four direct reports, fostering collaboration, accountability and continuous improvement while creating an inclusive and positive team culture.
• Own the customer engagement strategy and communications roadmap for SME+ customers, delivering lifecycle marketing campaigns aligned to Customer Value Management (CVM) priorities and commercial objectives.
• Oversee the delivery and optimisation of loyalty and engagement programmes, including Very Me and SME Business Rewards, to drive customer satisfaction, engagement and retention.
• Partner with stakeholders across the business including Marketing, Trading, Propositions, Brand, Legal, Customer Operations, Go-to-Market teams and VOIS Marketing Shared Services to plan and deliver customer initiatives.
• Use customer insight, analytics and testing to optimise targeting, contact strategies and campaign performance, ensuring a data-driven approach to decision‑making.
• Manage campaign delivery from brief to execution, working with internal creative teams, shared services…