Client Experience Marketing Senior Advisor - Community, Content and Engagement

Client Experience Marketing Senior Advisor - Community, Content and Engagement

London, United Kingdom

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.

The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.

Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Certified as aGreat Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms.

Client Experience sits at the heart of this.

• Executive Client Networks
• Client listening and insight
• Thought leadership and client storytelling

Its purpose is simple: to build deep, trusted relationships with senior clients — strengthening our position in priority accounts, supporting commercial growth and helping Baringa show up in a more distinctive, bolder way.

We're now building on the success of our existing Networks and expanding into new executive communities, creating an exciting opportunity to join a growing team at the centre of Baringa's client strategy.

Supporting executive client networks and experiences

• Supporting the growth and ongoing engagement of Baringa's executive client networks and wider Client Experience programmes, helping create valuable and meaningful experiences for clients and stakeholders

Client communications and stakeholder coordination

• Drafting and coordinating client communications, including invitations, follow-ups and network communications
• Drafting internal stakeholder communications and briefing materials
• Coordinating day-to-day engagement with clients, partners, the C&M team and internal stakeholders

Content, thought leadership and research support

• Drafting content and materials to support network activity, including client communications, event and podcast briefs, insight pieces and thought leadership
• Supporting flagship research programmes and associated project activity
• Coordinating content inputs, reviews and stakeholder feedback

Client experience and marketing support

• Supporting client listening and engagement activity, including cNPS, insight coordination and action tracking
• Owning digital marketing and social media planning across Client Networks and wider CX programmes
• Coordinating engagement activity linked to executive communities, thought leadership, research and client engagement programmes

Programme and stakeholder coordination

• Coordinating multiple work streams, stakeholders and programmes simultaneously
• Managing project plans, timelines and actions across community, content and research activity
• Helping identify opportunities to improve engagement, streamline delivery and increase programme impact

• Strong marketing, client experience, client engagement and/or events background, ideally within a B2B or professional services environment.
• Excellent project management and coordination skills, with the ability to manage multiple work streams and…