Account Manager

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems lt for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Our Account Managers (AM) are super‑organised and adept multi-taskers. Accountable for end-to-end project delivery and responsible for delivering projects on time, on specification and on budget. Our AM possess good project and client management skills and best‑practice methodology and is the key point person for projects and relaying timing, scope, budget, resource and change information to the wider project and production teams.

You are well organised with a passion for production, marketing and advertising and a desire to grow and develop.

• The key day-to-day contact for clients across projects they're working on
• Understanding of clients' needs to deliver high satisfaction levels
• Ensure awareness of timelines and deliverables on projects
• Responsible for managing the client relationship with a focus on Client delivery
• Act as the primary client contact for delivery, structure regular status updates and communications with clients, define scope and approach, set and manage expectations and deliverables and if required elevate issues as required to SAM/SCM
• Ensure a clear understanding of the production brief, deliverables and timeline for each project

• Demonstrate strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables

• Manage small-to-medium projects independently, from initiation through to completion
• Work with cross-functional teams in a fast-paced agency environment
• Manage client objectives, budget, expectations, deliverables and timelines and communicate changes/direction to team members
• Keep projects on track through clear task lists, timing schedules, risk register, trackers, status and contact reports
• Participate actively and can knowledgably articulate status internally and during client interactions
• Identify potential project risks and if needed, elevate to SAM/SCM
• Liaise with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
  
  Ensure the highest quality is always delivered to clients

• Own project budget and tracking of all ongoing costs throughout project lifecycle, reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
• Manage POs, financial reporting, tracking, billing against all project budgets

• An understanding of marketing and production implementation processes across key channels such as digital, video, content, social etc
• Understanding of the production and the creative development process, content production, technology, quality assurance testing and marketing methodologies
• Experience working with creative teams — collaborating closely with Art Directors, Designers and Copywriters,…